Building Leadership Effectiveness This program encourages leaders to develop practices that transform values into action, vision into realities, obstacles into innovations, and risks into rewards. Participants will be introduced to the five practices of exemplary leadership: modeling the way, inspiring a shared vision, challenging the process, enabling others to act, and encouraging the heart Coaching & Communicating for Performance Coaching & Communicating for Performance is a highly interactive program that will give supervisors and managers the opportunity to build skills that will enable them to share expectations and set objectives for employees, provide constructive feedback, more effectively engage in learning conversations, and coaching opportunities. Skillful Conflict Management for Leaders As a leader, it is important to understand conflict and be effective at conflict management because the way conflict is resolved becomes an integral component of our university’s culture. This series of conflict management sessions help leaders learn and put into practice effective strategies for managing conflict.

기독교 사역과 Leadership

Social Psychology of Organizations

What makes a leader

Purpose – Entrepreneurial competencies are seen as important to business growth and success. The purpose of this paper is therefore to undertake a literature review of research on entrepreneurial competence in order to: provide an integrated account of contributions relating to entrepreneurial competencies by different authors working in different countries and different industry sectors and at different points in time; and, develop an agenda for future research, and practice in relation to entrepreneurial competencies.Design/methodology/approach – The article starts with a review of the development of the concept of competence, with particular reference to its use in the context of management competencies. It then draws together views on the notion of entrepreneurial competence before exploring and summarising research on the link between entrepreneurial competencies and business performance and growth. A core section then compares the models of entrepreneurial competencies cited in the literature, and o...

Entrepreneurial competencies: a literature review and development agenda

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From Control to Commitment in the Workplace: In Factory after Factory, There Is a Revolution Under Way in the Management of Work. Readings on Labor-Management Relations.

SUMMARY This chapter reviews previous literature related to men and women in the hospitality workforce and summarizes the challenges they have confronted as they strive to develop careers while maintaining family commitments. Current trends such as globalization, diversity, and technology are described and their impact on the hospitality workplace assessed. Specific actions that progressive hospitality organizations have taken as they address the need for a more responsive and flexible workplace are presented. Finally, suggestions are proposed for how educators and practitioners might work together to assist employees in increasing their quality of life and in achieving family and work balance. It seems likely that fundamental shifts in the basic assumptions affecting employee policies are necessary before organizational attitudes and practices will result in greater work and family balance for service employees.

Striking a Balance: The Future of Work and Family Issues in the Hospitality Industry

The definition of leadership has changed considerably in the past one hundred years, beginning with the “great man” concept and, more recently, focusing on “transformational leadership.” The next s...

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Leadership in the Service of Hospitality

Listening, Sixth Edition takes an experiential approach to listening instruction, providing extensive applied examples and cases within the context of the HURIER listening model. The text encourages students to view listening as a process involving six interrelated components, which are developed along the parallel dimensions of theory and skill building. This new edition offers a companion website as well as additional and updated cases, in-text exercises, and questions for discussion. Throughout the text, new content has been added to address students’ world of evolving technology and expanding social boundaries. 
Included in the new edition:


The complexities of listening to social media and the unique challenges presented by mediated communication


New and expanded topics in Listening Challenges, including listening as it relates to career communication and business contexts


Suggested techniques for encouraging others to listen 


The new requirements of listening across cultural and generational boundaries, emphasized throughout


Opening cases that present timely issues related to the listeners’ social responsibilities

A personal journal assignment in each chapter

Listening: Attitudes, Principles, and Skills

Women in Hospitality Management: General Managers’ Perceptions of Factors Related to Career Development

This article develops a model of problem-based learning (PBL) and shows how PBL has been used for a decade in one graduate management program. PBL capitalizes on synergies among cognitive, affective, and behavioral learning. Although management education usually privileges cognitive learning, affective learning is equally important. By focusing on real-world problems, PBL helps students appreciate multiple perspectives, recognize nonrational elements of decision making, and confront ethical quandaries. Together, cognitive and affective learning underpin the essential third element: behavioral learning about how to implement plans, lead teams, resolve conflict, persuade others, and communicate with multiple constituencies. Specific examples of PBL projects illustrate this inter relationship.

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Judi Brownell

Papers

Striking a Balance: The Future of Work and Family Issues in the Hospitality Industry

Leadership in the Service of Hospitality

Listening: Attitudes, Principles, and Skills

Women in Hospitality Management: General Managers’ Perceptions of Factors Related to Career Development

Problem-based Learning in Graduate Management Education: An Integrative Model and Interdisciplinary Application