Jun Pang

TL;DR: The results of the laboratory experiment demonstrate that the presence of a conflicting aggregated rating will decrease review credibility and diagnosticity via its negative effect on consumers' product-related attributions of the review.

TL;DR: In this paper, the authors define service separation as customers' absence from service production, which denotes the spatial separation between service production and consumption, and examine customer reactions to service separation, finding that service separation increases customers' perceptions of not only access convenience and benefit convenience but also performance risk and psychological risk.

TL;DR: In this paper, the effects of advertising strategy, that is, rational advertising and emotional advertising, on brand love was investigated, and it was shown that emotional advertising is more effective for both utilitarian-and hedonic-value based services.

TL;DR: Wang et al. as discussed by the authors link the bottom-up MAPLE model with a top-down CGE model to evaluate China's DDPs' comprehensive impacts, showing that carbon dioxide emissions can be observed to peak in or before 2030, and non-fossil energy consumption in 2030 is around 27%, which is well above the NDC target of 20%.

TL;DR: This article examined cross-cultural variations in psychological discomfort as a function of dialectical thinking and attitudinal ambivalence in the context of choice, and explored the downstream effects of psychological discomfort on choice deferral and preference reversal.