Kapil Kaushik

TL;DR: A holistic approach has been used to explore the role of summary statistics, volume, content and sequence of reviews on product sales with special emphasis on sequence of review.

TL;DR: A positive influence from a disposition toward privacy, the subjective norm for disclosure, and the social presence of a website on website-specific privacy concerns are indicated and the significant moderating role of website utility indicates that website utility helps to mitigate the negative effects of website privacy concerns on behavioral intention.

TL;DR: In this article, a conceptual structural model is developed to investigate the impact of service quality, perceived service fairness and convenience on customer service satisfaction, and the effect of service satisfaction and brand trust on word of mouth (WOM) is also explored.

TL;DR: In this article, the authors examined public perception toward odd-even restrictive driving and its acceptance based on value-belief-norm (VBN) theory, and investigated the role of trust in local government in relation to the acceptance of the restrictive driving transport policy.

TL;DR: In this paper, the authors proposed that a sponsor's social networking site (SNS) message has two components, articulation and interactivity, which are positively associated with a user's sentime.