M
M.H.P. Kleijnen
Researcher at VU University Amsterdam
Publications - 35
Citations - 3995
M.H.P. Kleijnen is an academic researcher from VU University Amsterdam. The author has contributed to research in topics: Service (business) & Mobile technology. The author has an hindex of 18, co-authored 34 publications receiving 3447 citations. Previous affiliations of M.H.P. Kleijnen include Maastricht University.
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An assessment of value creation in mobile service delivery and the moderating role of time consciousness
TL;DR: In this article, the authors developed a framework that incorporates three mode-specific benefits (time convenience, user control, and service compatibility) as antecedents of perceived value of a new service delivery mode, the mobile channel, and investigated the moderating influence of consumers' time consciousness.
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Customer adoption of e‐service: an experimental study
TL;DR: In this paper, the authors investigate the impact of organizational reputation, relative advantage, and perceived risk on perceived service quality, trust and behavioral intentions of customers towards adopting e-services.
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An Exploration of Consumer Resistance to Innovation and Its Antecedents
TL;DR: In this article, the authors present a conceptual framework which explicates the major components of consumer resistance to innovation: rejection, postponement, and opposition, and discuss two main groups of antecedents to consumer resistance: degree of change required and conflicts with the consumer's prior belief structure.
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Consumer Acceptance of Wireless Finance
TL;DR: In this article, the authors explored the factors contributing to the adoption of mobile services in a context of wireless finance and used the technology acceptance model as a point of departure for the study.
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Mobile Shopper Marketing: Key Issues, Current Insights, and Future Research Avenues
Venkatesh Shankar,M.H.P. Kleijnen,Suresh Ramanathan,Ross Rizley,Steve Holland,Shawn Morrissey +5 more
TL;DR: In this article, the authors define mobile shopper marketing as the planning and execution of all mobile-based marketing activities that influence a shopper along and beyond the path-to-purchase: from the initial shopping trigger, to the purchase, consumption, repurchase and recommendation stages.