Nerilee Hing

TL;DR: In this paper, the authors assess the usefulness and application of the SERVQUAL instrument in measuring and comparing service quality within the fine dining sector of the restaurant industry and demonstrate how easily and inexpensively the instrument can be used to identify the strengths and weaknesses of individual restaurants' service dimensions.

TL;DR: Opinion is that public education should aim to de-mystify the treatment process and educate gamblers about symptoms of problem gambling to reduce shame, stigma, and denial and encourage help-seeking.

TL;DR: It is demonstrated that problem gambling remains a significant public health issue that is changing in response to new technologies, and it is important to develop strategies that minimize harms among interactive gamblers.

TL;DR: A proportion of Internet gamblers prefer the privacy and anonymity of Internet gambling and do not like land-based venues, suggesting that Internet gambling is creating a new market of gambling customers.

TL;DR: Testing four hypotheses revealed that, when compared to male club members, the females had a higher preference for bingo, lotto, lotteries, pools, and gaming machines and experienced problem gambling at levels comparable to males.