Q. Burkhart

TL;DR: In the 2009/2010 English General Practice Patient Survey, the survey was mailed to 556 million randomly sampled adults registered with a National Health Service general practice (representing 99% of England's adult population) In all, 2.169,718 people responded (39% response rate), including 27,497 people who described themselves as gay, lesbian, or bisexual as mentioned in this paper.

TL;DR: The results suggest that targeted prenotification materials and campaigns, tailored follow-up, targeted Spanish mailings, Chinese translations/calls, and adjustments to telephone protocols may improve representation and response in survey research on older adults.

TL;DR: All patients valued respectful treatment; the importance of other aspects of communication varied significantly by specialty; the results have implications for improving provider quality improvement and incentive programs and the reporting of CAHPS data to patients.

TL;DR: Preliminary evidence suggests that unlike more subjective global ratings, reported disparities in more specific and objective CAHPS composites may primarily reflect differences in experiences, rather than differences in expectations and scale use, adding to the confidence in using the latter to assess disparities.

TL;DR: The development and validation of new transitions-of-care quality measures obtained from medical record data are described, an important step toward standardized evaluation of the quality of pediatric transitional care.