Ranjit Bose

TL;DR: In this article, the authors proposed an integrated framework for CRM through the application of knowledge management technology, which can be the basis for enhancing CRM development by integrating traditional customer relationship management (CRM) functionalities with the management and application of the customer-related knowledge.

TL;DR: Motivations identified include networking and economic value that were used in the quantitative study that includes social capital, trust, attitude, and satisfaction as factors influencing continued use intention.

TL;DR: It is contended that customers should be able to store their data in the cloud with same confidence as they store their money and other valuables in the banks today, and technological, regulatory, and behavioral recommendations for consideration are provided.

TL;DR: The results show that the attributes of both consumer and expert eWOM information serve as important antecedent to affect information usefulness perception and sense of belonging assumes an important role to influence the antecedents’ effects on information usefulness.

TL;DR: This research in progress paper reports results from the qualitative study and preliminary findings of the quantitative study, and develops and test a multi-theoretical model based on the theory of planned behavior, self-determination theory, and social capital theory.