R
Robert H. Lengel
Researcher at University of Texas at San Antonio
Publications - 11
Citations - 15829
Robert H. Lengel is an academic researcher from University of Texas at San Antonio. The author has contributed to research in topics: Media richness theory & Information system. The author has an hindex of 11, co-authored 11 publications receiving 15086 citations.
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Journal ArticleDOI
Organizational information requirements, media richness and structural design
Richard L. Daft,Robert H. Lengel +1 more
TL;DR: Models are proposed that show how organizations can be designed to meet the information needs of technology, interdepartmental relations, and the environment to both reduce uncertainty and resolve equivocality.
ReportDOI
Information Richness. A New Approach to Managerial Behavior and Organization Design
Richard L. Daft,Robert H. Lengel +1 more
TL;DR: The concept of information richness is introduced, and three models of information processing are proposed that describe (1) manager information behavior, (2) organizational mechanisms for coping with equivocality from the environment, and (3) organizational mechanism for internal coordination.
Journal ArticleDOI
Message equivocality, media selection and manager performance: implications for information systems
TL;DR: The findings indicate that media vary in their capacity to convey information cues and that high performing managers are more sensitive to the relationship between message ambiguity and media richness than low performing managers.
Journal ArticleDOI
Media Symbolism, Media Richness, and Media Choice in Organizations A Symbolic Interactionist Perspective
TL;DR: In an exploratory study as mentioned in this paper, 65 managers from 11 organizations were interviewed about communication incidents involving face-to-face, telephone, electronic mail, and written media, and a content analysis of the reasons suggests that three factors influenced managers' media choices: ambiguity of the message content and richness of the communication medium, symbolic cues provided by the medium, and situational determinants such as time and distance.