Rodrigo Sandoval-Almazan

TL;DR: This introductory article interrogates the role of social media in the basic areas of e-government: government information flows and the availability of government information; the use of information technology to create and provide innovative government services; and the increasing importance of information policies and information technologies for democratic practices.

TL;DR: Progress toward citizen engagement is slow in local governments and there are very few efforts to increase interaction, participation, and collaboration channels on their portals, according to a recent assessment of local government portals in Mexico.

TL;DR: Based on three Mexican social and political movements that span close to 20 years, this article identifies key similarities and differences in the use of information technologies and proposes a framework to understand the evolution of cyberactivism 2.0.

TL;DR: Findings reveal telecenter users are digitally illiterate in three skills: “branching ability” (ability to navigate through a nonlinear environment to find the desired information); “reproduction ability’ ( ability to analyze and synthesize the information retrieved); and “information ability“ (abilities to assess the quality of information).