Showing papers by "Rosley Anholon published in 2017"

SERVQUAL model applied to higher education public administrative services

Abstract: Objective: This article aims to report the application of the SERVQUAL model in a public higher education institution from the student body's perspective, in order to assess the Quality of administrative services. Methods: The SERVQUAL Model, which was developed by Parasuraman Zeithaml and Berry, was applied and the "expectation" and the "perception" of respondents were evaluated, resulting in Perceived Quality. Results: The results show that, between five proposed and evaluated dimensions in the Model, the "tangibility" was the only one with positive results. Limitations: The study took place in a Brazilian public higher education unit, whose results cannot be considered to all units. Data were collected by the student body, since these services are exclusively provided to them. Originality/value: The use of the SERVQUAL method to evaluate services provided by education institutions is not trivial, thus their analysis can collaborate with managers in preparing the unit strategic planning as well as demonstrating that the method can be used by other institutions wishing to evaluate the quality of services offered to their students.

Analysis of the integration between operations management manufacturing tools with discrete event simulation

Abstract: The purpose of this paper is to analyse the integration of discrete event simulation (DES) in operations management manufacturing tools. Due to the movement of the fourth industrial revolution (Industrie 4.0), the integration of manufacturing is a topic constantly discussed in many areas. Moreover, it presents great research and innovation opportunities. To achieve the objective of this study, a search was conducted using the main keywords found in papers related to manufacturing systems and operations management manufacturing tools. Also, academic databases were literature research to identify the keywords relevant to the study added to DES. We considered only articles from the last 8 years. At the end between the search, the integration between tools such as manufacturing execution system, enterprise resource planning, radio frequency identification, core manufacturing simulation data, e-Kanban with DES were analysed. Furthermore, it was observed that the tools cannot always be used separately, but in some cases, these tools should be used jointly to solve problems related to production systems. Another aspect observed was how the data collected in production systems are fed to the DES models. Through, it was possible to analyse an existing gap regarding how the data is used between DES and manufacturing systems, thereby enabling research development in this area.

Proposal for a Method for Business Model Performance Assessment: Toward an Experimentation Tool for Business Model Innovation

Abstract: The representation of business models has been recently widespread, especially in the pursuit of innovation. However, defining a company’s business model is sometimes limited to discussion and debates. This study observes the need for performance measurement so that business models can be data-driven. To meet this goal, the work proposed as a hypothesis the creation of a method that combines the practices of the Balanced Scorecard with a method of business models representation – the Business Model Canvas. Such a combination was based on study of conceptual adaptation, resulting in an application roadmap. A case study application was performed to check the functionality of the proposition, focusing on startup organizations. It was concluded that based on the performance assessment of the business model it is possible to propose the search for change through experimentation, a path that can lead to business model innovation.

Performance measurement of green supply chain management: a literature review and gaps for further research

Abstract: Green Supply Chain Management (GSCM) has been receiving increased attention because of the urgent need of organizations to address sustainability issues as a condition for their competitiveness, and the issue of how performance should be measured becomes crucial. This paper performs a literature review on an academic basis in order to identify the main subjects and sustainable dimensions of research studies involving the performance measurement of GSCM and the gaps for further research. Sixty three percent of the analyzed papers are associated with framework, mathematical modelling, empirical research and application, and the principal gaps to be explored are the metrics, measures and integration of the GSCM with existing quality methods. Almost all of these subjects are discussed in an economic and environmental dimension, remaining the social dimension a relevant gap to be explored. Based on this scenario, this paper intends to make a contribution to the academia and professionals of the area.

Primary problems associated with the health and welfare of employees observed when implementing lean manufacturing projects.

Abstract: Lean philosophy is used by companies to increase productivity and reduce costs. Although uncontested benefits are created, it is necessary to highlight the problems related to employees' health and welfare caused by implementing lean manufacturing projects.The primary objective of this paper is to review the literature and identify the most relevant problems created by lean philosophy for employees.Research about the theme was performed on many international databases over three months, and an initial sample of 77 papers was found. Twenty-seven sources were utilized.We identified 22 categories of problems related to health and welfare of employees.The most cited problem was work intensification, mentioned by thirteen papers. Increased stress and increased responsibilities, demands and, consequently, pressure on the workers are among the primary problems observed in the research.

Integration of concepts about lean construction, sustainability and life cycle of buildings: a literature review

Abstract: The purpose of this study was the development of a theoretical framework integrating concepts of lean construction, sustainability and the life cycle of buildings. It was prepared using a systematic review of the literature through the Prisma method. Findings show that there is scarce scientific literature about lean construction contributions to activities related to the consumption phase of the life cycle of a building. Project and construction activities presented the highest number of lean construction contributions in the production phase. Research limitations are terms used in the search sentences and the choice of surveyed databases. The study contributes with knowledge that can be used by companies to adopt lean construction. It is also useful for researchers who can explore several research lines. The originality of this research is to view in a same table the interrelationship of concepts about lean construction, sustainability and the life cycle of buildings.

Main causes that lead strategies to decline at execution phase: an analysis of Brazilian companies

Abstract: Purpose The purpose of this paper is to identify what are the main causes that lead strategies to decline at execution phase. Design/methodology/approach The paper adopted the strategy of survey with the 69 Brazilian businessmen. The questionnaire was developed from 16 causes pointed out in the literature and the results analyzed using Cronbach’s α coefficient, multidimensional scaling, exploratory factor analysis and Pearson correlation coefficient. Findings The results of statistical analysis showed that the main causes are primarily associated to leaders’ defaults during execution strategies, lack of support and feedback of senior management, no involvement of the teams during the strategies formulation, failure of communication on the strategic objectives in all organizational levels, and others. Research limitations/implications The 69 businessmen work in different sectors and there may be specific causes for each sector. The research presented by this paper did not have objectives to analyze specific sectors of the economy. Practical implications The results are extremely important and useful for managers during the implementation phase of the strategies and researchers in the field of business strategies. Originality/value There are no research with the same focus and objective presented by this paper about Brazilian companies.

Obstacles and difficulties implementing the lean philosophy in Brazilian enterprises

Abstract: The success of Lean Manufacturing does not come down only to its application tools; it is an accomplishment of the entire leadership and workers dedicated to putting the system’s essence into practice, along with its underlying values and philosophy. In this context, the main purpose of this study is to present an analytical research in terms of the obstacles and difficulties faced by Brazilian companies to implement the Lean Manufacturing. Through a literature review of the annals of ENEGEP (the Brazilian Production Engineering Conference) , this research concluded that the main obstacles and difficulties of such implementation fall under seven lines: 1) difficulties using the tool; 2) operational resistance; 3) cultural differences; 4) slow response to market; 5) lack of top/senior management involvement; 6) lack of middle management support, 7) lack of resources to invest. This article stands as a useful source for further studies about the Lean Manufacturing system.

Erratum to: Critical factors for the dimensional management system (DMS) implementation in manufacturing industries

Abstract: This paper presents the critical factors that constitute a successful deployment of the dimensional management system (DMS) methodology in manufacturing industries. DMS refers to a process by which the whole integrated product development (i.e. conception, design, manufacturing and inspection) is systematically defined and monitored to meet predetermined dimensional quality goals. A deep research on academic literature was performed to raise 26 factors considered critical for a successful DMS implementation. Professionals who work in this area were surveyed about the importance of each factor, both in a conceptual view and degree of application of this same factor according to their experience. The survey was conducted in two different approaches to provide a clear comparison between these two contrasting aspects. After that, a management model that considers the top-rated factors obtained from the survey results, analysed by statistical multidimensional tools, is proposed. The factor importance/application ranking is a preliminary model which aims at offering a starting point for researchers concerned in continuing this analysis or to offer a guide for industries interested in this methodology.

Parâmetros para avaliação de células de manufatura que utilizam a filosofia lean: uma revisão da literatura

Abstract: In the current competitive environment, companies are being forced to increase constantly their production competitiveness level and, in this sense, lean philosophy is of great value. However, it is scarce in the literature the number of references which is focused on the analysis of the maturity level of manufacturing cells that operate according to the referred philosophy. Due to the relevance of this theme, the present article aims to review the literature in order to define which parameters must be considered to evaluate the maturity of lean manufacturing cells. To this end, articles were analyzed and a list of important parameters to evaluate lean cells was structured. These parameters were divided in groups according to their similarities. Among these parameters, it highlights the physical and cognitive ergonomics and the environmental sustainability. The obtained parameters as a result in this research can be used as a starting point to an evaluation of lean manufacturing cells.

Quality Management System for Micro and Small Enterprises

Abstract: The purpose of this paper is to provide a structured method to implant a quality management system, following the requirements of the ISO 9001 in micro and small enterprises. This method also uses concepts from the Balanced Scorecard, the 5S Program, the QC Story and the Sao Paulo Management Quality Award. Simplification and interconnection among these concepts were performed using information from the literature review. They were implemented in seven micro and small enterprises and have been very successful. Through the initial and final assessments, we could evaluate the progress that each enterprise achieved in terms of quality management. Many of the deficiencies of the enterprises observed before the implementation have been solved. The main differences of the proposed method in relation to the models present by the literature is the simplified form of presentation of the requirements of the ISO 9001, the interconnection of the quality management system with business strategies, the self-assessment mechanism and the great amount of examples to facilitate the understanding of the entrepreneur. This characterizes the originality of the proposed method.