Value is creating good for, improving the well-being and worth of ourselves and others. Value and value creation are natural to and basic in human behaviour and endeavour, and should be at the centre of our attention.Actors11Actors are people or institutions. In this article, we will refer to actors as him or himself (which incudes it and itself, them and themselves) for convenience. Actors often interact with other actors. (whether individuals or institutions) in the global ecosystem strive for value for themselves and their constituents. This article proposes a holistic value dominant logic (VDL) that exists universally and encompasses what happens during, before and after (outside) the business and social ecosystem. VDL looks at the needs perspective of the actors and the results of the actors. VDL describes value waiting to happen, how it can be recognized and developed (and its role is creativity and innovation) and how to prevent value destruction. Value, though considered important, has rem...

Value Dominant Logic

Conceptual independence

Today almost all the software industries are overloaded with the maintenance work of already developed software. When any new demand of software arrives, company matches the new problem with the existing product, so that the new product can be easily developed with some new modification in existing products. The reuse of the existing product is only possible when it is measured accurately and efficiently for a longer period. In this paper, first we will calculate the class level metrics viz. CBO, RFC, WMC etc for the entire package then we will calculate the average value for each class level metric (selected) by dividing the value for each metric from the total number of classes for each package. The new resultant metrics are named as CBOavg, RFCavg, WMCavg and so on. The importance of these metrics is to accurately measure the complexity at package level. We then map these package level class metrics with the quality attributes and finally validate these metrics upon three open source projects i.e. Jedit, FreeCS and Llamma chart. Data extraction has been done through an automated tool JHawk and analysis of data has been done using SPSS 10.0 as statistical tool. General Terms Software Engineering

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Evaluation and Application of Package Level Metrics in Assessing Software Quality

Information hiding is a positive consequence of properly defining component interfaces. Unfortunately, determining what should constitute a public interface remains difficult. We have analyzed over 3.6 million lines of Java open-source code and found that on the average, at least 20 % of defined methods are over-exposed, thus threatening public interfaces to unnecessary exposure. Such over-exposed methods may have their accessibility reduced to exactly reflect the method usage. We have identified three patterns in the source code to identify over-exposed methods. We also propose an Eclipse plugin to guide practitioners in identifying over-exposed methods and refactoring their applications. Our plugin has been successfully used to refactor a non-trivial application.

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Understanding and addressing exhibitionism in Java empirical research about method accessibility

The Value of Customer Relationship Management in the Service Industry in Egypt by Rasha Negm MS, University of Wales, 2013 BS, University of Alexandria, 2000 Doctoral Study Submitted in Partial Fulfillment of the Requirements for the Degree of Doctor of Business Administration Walden University December 2016 Abstract Researchers have demonstrated that customer centricity strategies, including customer relationship management (CRM), contribute to 33% of the formula for organizational success. Relationship management theory was used to frame this single case study focused on the factors contributing to successful CRM strategies used by business leaders in a multinational organization in the service industry in Egypt. This company wasResearchers have demonstrated that customer centricity strategies, including customer relationship management (CRM), contribute to 33% of the formula for organizational success. Relationship management theory was used to frame this single case study focused on the factors contributing to successful CRM strategies used by business leaders in a multinational organization in the service industry in Egypt. This company was chosen for its successful implementation of CRM strategies, as shown by online reviews, the company website, and market reputation on its effective campaing results. The population consisted of managers working in the marketing department for more than 5 years. Data collection included semistructured interviews, review of company documents, and onsite observation. Transcribed interviews, company documents, and observational notes were coded for emergent themes. Member checking was used to increase the credibility of the findings. Findings suggested 7 themes that contributed to effective the CRM strategies of this single operation: improving the customer experience, customer segmentation and targeting, improving customer satisfaction and loyalty, organization, market differentiation, sophisticated technical capability, and increasing revenue and profitability. The results from this study may influence social change by helping to create a positive work culture for the employees in this company. Research has shown that customer empowering behaviours positively affect employee creativity, satisfaction, and trust, creating a positive work environment. In addition, these positive changes to the work enviornment may in turn strengthen this organization’s sustainability and ability to engage directly in community outreach. The value of Customer Relationship Management in the Service Industry in Egypt by RashaNegm MS, University of Wales, 2013 BS, University of Alexandria, 2000 Doctoral Study Submitted in Partial Fulfillment of the Requirements for the Degree of Doctor of Business Administration Walden University December 2016 Dedication To my mother and father, my backbone and ultimate support in life, my hope is that this achievement will make you proud. I also dedicate this doctoral study to my sisters and lovely nieces and nephews, hoping that I can be a source of inspiration to their future. Ihab, the big brother I did not have, you have been a true ally throughout this tough journey. Thank you my lovely family and God bless you. Acknowledgments I would like to thank God for the strength and ability to complete this doctoral study. I thank all the friends and family who helped me throughout this process. I want to truly thank my incredible committee chairman, Dr. Kelly Chermack, I could not have completed this study without her guidance and support. I deeply thank my second committee member Dr. Alexandre Lazo, the reason I continued in this program with his encouragement and motivation. I wish to thank my University Research Reviewer (URR), Dr. Peter Anthony; his work and inputs are phenomenal and inspirational to me. I would like to extend my acknowledgment to Dr. Freda Turner, Director of the Doctor of Business Administration (DBA) program, for her leadership. At last, thank you is not strong enough to describe the appreciation I have for my colleagues from 9000 class. I am lucky to be amongst such a wonderful and supportive group.

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The Value of Customer Relationship Management in the Service Industry in Egypt

Functional independence is a key to good software design and a good design results in high quality software. Functional independence is the refined form of the design concept of modularity, abstraction and information hiding. Coupling is a measure of relative interconnection among modules. Coupling in software has been linked with maintainability and existing metrics are used as predictors of external software quality (e.g., fault -proneness, impact analysis, ripple effect of changes, changeability).In this paper we demonstrate the defects of software due to coupling by studying five different attributes of coupling and measured its impact on software defects.

An analysis of dependency of coupling on software defects

Total Customer Value Management: Transforming Business Thinking By Gautam Mahajan Response Books, New Delhi, 2011, Pages: 326, Price: ?450 ISBN: 978-81-321-0312-7 (PB)This book titled "Total Customer Value Management" written by Gautam Mahajan discusses various thoughts on the relevance of customer and their attachment with business processes and business cycle. In a nutshell it reflects the interaction between customers and businesses in modern times. Age old strategies of CRM, brand management have now been replaced with CVM, TCVM, CVA, EVA and other relevant business techno terms.Chapter one discusses CVM where customers are celebrated as chief pioneer or instigators driving the market , the product and the services allied to products. Customer excellence has been regarded as the core theme of transformational process taking place in the organization. Three key aspects as of customers, of employees and owners are to be handled in corresponding actions in business. The company or brand must perform actions and take steps which may probably enhance its image and quality in the eyes of customers, employees, managers. The brand must separate necessary and relevant (truly important) tasks from unnecessary and irrelevant work and follow this procedure in all business processes. Customer value as a result of the action should be more than what existed before the task had been undertaken.He also enlists different tasks into categories such as CVA, BVA , EVA, and NVA. CVA deals with customer expectation where as BVA deals with business requirements. EVA is related with employee requirements and NVA includes those tasks which are neither related with business nor with customers. According to Baldrige criteria, business excellence can be achieved through visionary leadership, organization and personal learning, giving value to employees and partners, taking social responsibility, managing innovation and focusing on results and the future possible scenes. Customer feedback can be maximized by measuring customer satisfaction complaints and communicating them to the employees. Further action planning also needs to be prepared to decide future possible steps to correct related issues. An action team should be prepared for carrying out the plans in an effective manner.These plans and actions should be properly communicated to the intended customers and the society. Customer loyalty has been defined in terms of loyal customers giving wallet retention to the company. It also indicates the client revenues for the current year in relation with previous years. Loyal customers have a tendency to accept company's product even during bad times in the market. They also perceive company's as partners with a virtual life time contract. It must be remembered that a company or brand requires customers and customers require quality product at competitive prices and not a company or brand.Customers often require to be intimated about newly developed & innovated products and at the same time, new experiences around those products. Customer bill of price includes these transformations of information through sales, marketing, service centers, call centres etc.The COO performs the job of CVA analysis during product introductions. They also try to make sure that internal processes work in sync with customer's happiness and values achieved thereof. …

Total Customer Value Management: Transforming Business Thinking

In a developing economy like India, people talk about the prospects of industrialisation on employment and education. But, somehow we miss those who have been deprived of all the benefits due to some reason or another. In this paper, we have tried to understand the problem of child labour and the factors which gives rise to this problem. For this, we have done some literature survey and also used statistical data to address the problem to a certain extent. We have used MSExcel & SPSS to perform the statistical analysis.

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A statistical analysis of child labour in india during the period of 2004- 2009

The world is undergoing change and change seems to take place everywhere. Even, the less talked industries are gaining momentum including the hair salon industry. In this research paper, we have tried to investigate the usage of hair salon among consumers in two major cities namely Delhi and Kolkata. This research primarily focuses on a mixed sample of both students and working population. A primary investigation was also conducted to identify different facts which helped in designing of the introduction part along with literature review. Later data analysis was conducted on data collected from 114 samples through online questionnaire involving both structured and unstructured questions. Statistical methods of descriptive analysis, discrimination analysis and cross tabulation (with Cramer V calculation for association test) were used to test the strength of association between prime factors based on gender. The results of this research can be useful for researchers, academicians and others in this field who can learn and benefit to a great extent.

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Using Marketing Analytics to Understand Consumer Lifestyle for Hair Salons in Delhi and Kolkata

Language models are considered a way of machine level of understanding and predicting human languages as a part of human communication relevant to the context. The present research paper tries to understand the growth of such language models popularly known as GPT or Generative Pre-trained Transformer. It tries to understand the meaning, growth, working of model, and some of the applications where GPT is being used. Several applications on business, website development, and conversational applications are now being powered by GPT with tremendous potential for future convergence. Artificial Intelligence and sub-domains. This research paper can be very useful for academicians, researchers, and professionals who handle business and information technology applications. 

Sandeep Bhattacharjee

Papers

An analysis of dependency of coupling on software defects

Total Customer Value Management: Transforming Business Thinking

A statistical analysis of child labour in india during the period of 2004- 2009

Using Marketing Analytics to Understand Consumer Lifestyle for Hair Salons in Delhi and Kolkata

Language Model Evolution : GPT and Impact Beyond