Santi Novani

TL;DR: In this article, the authors presented an academic development of multi-stakeholder co-creation analysis in smart city management based on the perspective of service science and proposed a representative model of stakeholders with the designated values, service flow, and expected final result from the conceptual service platform.

TL;DR: In this article, the authors report on the application of a methodological approach called soft systems methodology (SSM) in Batik Industrial Cluster Solo, and explore how to social value for each stakeholders and customers' value as well through value co-creation.

TL;DR: In this article, the authors investigate how new value is co-created by mutual interaction among customers by using Airline service selection as a typical case to clarify influences on the value co-creation process produced by different ways of customer-to-customer communication: social media and face-to face communication.

TL;DR: In this paper, the authors tried to acknowledge the decision-making of the youth, how they choose their tourism destination site using conjoint analysis to evaluate their preference attribute and found that the most youth choose tourism destination with attributes such as international trip, friendly local people and has local specificity, and the expense in this trip is focused to enjoy sightseeing.

TL;DR: In this article, value co-creation process and value orchestration platform as a hierarchical service by using service science perspective is discussed. And three management strategies are applied to support value cocreation process, i.e., involvement, curation and empowerment strategies.