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Shirley Taylor
Researcher at Queen's University
Publications - 29
Citations - 17268
Shirley Taylor is an academic researcher from Queen's University. The author has contributed to research in topics: Service (business) & Service provider. The author has an hindex of 23, co-authored 29 publications receiving 15868 citations.
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Journal ArticleDOI
Understanding Information Technology Usage: A Test of Competing Models
Shirley Taylor,Peter A. Todd +1 more
TL;DR: The results indicate that the decomposed Theory of Planned Behavior provides a fuller understanding of behavioral intention by focusing on the factors that are likely to influence systems use through the application of both design and implementation strategies.
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Assessing IT usage: the role of prior experience
Shirley Taylor,Peter A. Todd +1 more
TL;DR: A variety of models that incorporate attitudinal, social, and control factor have been advanced to explain IT usage, but it is unclear whether models such as TAM are predictive of behavior for inexperienced users and whether the determinants of IT usage are the same for experienced and inexperienced users of a system.
Journal ArticleDOI
Decomposition and crossover effects in the theory of planned behavior: A study of consumer adoption intentions
Shirley Taylor,Peter A. Todd +1 more
TL;DR: Structural equation modelling using maximum likelihood estimation for the four models revealed that the traditional forms of the Theory of Reasoned Action and the theory of Planned Behavior fit the data adequately and resulted in improvements in model prediction.
Journal ArticleDOI
Waiting for service: The relationship between delays and evaluations of service
TL;DR: In this article, the authors present a model of the wait experience, which assesses the effects of delays in service evaluations on the satisfaction of the service experience, and assess the effect of delays on customer satisfaction.
Journal ArticleDOI
A Three-Component Model of Customer to Service Providers
TL;DR: In this paper, the authors address the role of consumer commitment on consumers' intentions to switch and develop a switching model that includes a three-component conceptualization of customer commitment, which is used to test the model based on data from a survey of 356 auto repair service customers.