Dialogue systems have attracted more and more attention. Recent advances on dialogue systems are overwhelmingly contributed by deep learning techniques, which have been employed to enhance a wide range of big data applications such as computer vision, natural language processing, and recommender systems. For dialogue systems, deep learning can leverage a massive amount of data to learn meaningful feature representations and response generation strategies, while requiring a minimum amount of hand-crafting. In this article, we give an overview to these recent advances on dialogue systems from various perspectives and discuss some possible research directions. In particular, we generally divide existing dialogue systems into task-oriented and nontask- oriented models, then detail how deep learning techniques help them with representative algorithms and finally discuss some appealing research directions that can bring the dialogue system research into a new frontier

A Survey on Dialogue Systems: Recent Advances and New Frontiers

One challenge for dialogue agents is recognizing feelings in the conversation partner and replying accordingly, a key communicative skill. While it is straightforward for humans to recognize and acknowledge others' feelings in a conversation, this is a significant challenge for AI systems due to the paucity of suitable publicly-available datasets for training and evaluation. This work proposes a new benchmark for empathetic dialogue generation and EmpatheticDialogues, a novel dataset of 25k conversations grounded in emotional situations. Our experiments indicate that dialogue models that use our dataset are perceived to be more empathetic by human evaluators, compared to models merely trained on large-scale Internet conversation data. We also present empirical comparisons of dialogue model adaptations for empathetic responding, leveraging existing models or datasets without requiring lengthy re-training of the full model.

Towards Empathetic Open-domain Conversation Models: a New Benchmark and Dataset

Understanding emotion expressed in language has a wide range of applications, from building empathetic chatbots to detecting harmful online behavior. Advancement in this area can be improved using large-scale datasets with a fine-grained typology, adaptable to multiple downstream tasks. We introduce GoEmotions, the largest manually annotated dataset of 58k English Reddit comments, labeled for 27 emotion categories or Neutral. We demonstrate the high quality of the annotations via Principal Preserved Component Analysis. We conduct transfer learning experiments with existing emotion benchmarks to show that our dataset generalizes well to other domains and different emotion taxonomies. Our BERT-based model achieves an average F1-score of .46 across our proposed taxonomy, leaving much room for improvement.

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GoEmotions: A Dataset of Fine-Grained Emotions

Dialogue systems have attracted more and more attention. Recent advances on dialogue systems are overwhelmingly contributed by deep learning techniques, which have been employed to enhance a wide range of big data applications such as computer vision, natural language processing, and recommender systems. For dialogue systems, deep learning can leverage a massive amount of data to learn meaningful feature representations and response generation strategies, while requiring a minimum amount of hand-crafting. In this article, we give an overview to these recent advances on dialogue systems from various perspectives and discuss some possible research directions. In particular, we generally divide existing dialogue systems into task-oriented and non-task-oriented models, then detail how deep learning techniques help them with representative algorithms and finally discuss some appealing research directions that can bring the dialogue system research into a new frontier.

Generating emotional language is a key step towards building empathetic natural language processing agents. However, a major challenge for this line of research is the lack of large-scale labeled training data, and previous studies are limited to only small sets of human annotated sentiment labels. Additionally, explicitly controlling the emotion and sentiment of generated text is also difficult. In this paper, we take a more radical approach: we exploit the idea of leveraging Twitter data that are naturally labeled with emojis. We collect a large corpus of Twitter conversations that include emojis in the response and assume the emojis convey the underlying emotions of the sentence. We investigate several conditional variational autoencoders training on these conversations, which allow us to use emojis to control the emotion of the generated text. Experimentally, we show in our quantitative and qualitative analyses that the proposed models can successfully generate high-quality abstractive conversation responses in accordance with designated emotions.

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MojiTalk: Generating Emotional Responses at Scale

We develop a high-quality multi-turn dialog dataset, DailyDialog, which is intriguing in several aspects. The language is human-written and less noisy. The dialogues in the dataset reflect our daily communication way and cover various topics about our daily life. We also manually label the developed dataset with communication intention and emotion information. Then, we evaluate existing approaches on DailyDialog dataset and hope it benefit the research field of dialog systems. The dataset is available on http://yanran.li/dailydialog

DailyDialog: A Manually Labelled Multi-turn Dialogue Dataset

Deep latent variable models have been shown to facilitate the response generation for open-domain dialog systems. However, these latent variables are highly randomized, leading to uncontrollable generated responses. In this paper, we propose a framework allowing conditional response generation based on specific attributes. These attributes can be either manually assigned or automatically detected. Moreover, the dialog states for both speakers are modeled separately in order to reflect personal features. We validate this framework on two different scenarios, where the attribute refers to genericness and sentiment states respectively. The experiment result testified the potential of our model, where meaningful responses can be generated in accordance with the specified attributes.

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A Conditional Variational Framework for Dialog Generation

We develop a high-quality multi-turn dialog dataset, DailyDialog, which is intriguing in several aspects. The language is human-written and less noisy. The dialogues in the dataset reflect our daily communication way and cover various topics about our daily life. We also manually label the developed dataset with communication intention and emotion information. Then, we evaluate existing approaches on DailyDialog dataset and hope it benefit the research field of dialog systems.

Variational encoder-decoders (VEDs) have shown promising results in dialogue generation. However, the latent variable distributions are usually approximated by a much simpler model than the powerful RNN structure used for encoding and decoding, yielding the KL-vanishing problem and inconsistent training objective. In this paper, we separate the training step into two phases: The first phase learns to autoencode discrete texts into continuous embeddings, from which the second phase learns to generalize latent representations by reconstructing the encoded embedding.  In this case, latent variables are sampled by transforming Gaussian noise through multi-layer perceptrons and are trained with a separate VED model, which has the potential of realizing a much more flexible distribution. We compare our model with current popular models and the experiment demonstrates substantial improvement in both metric-based and human evaluations.

Improving Variational Encoder-Decoders in Dialogue Generation

Variational encoder-decoders (VEDs) have shown promising results in dialogue generation. However, the latent variable distributions are usually approximated by a much simpler model than the powerful RNN structure used for encoding and decoding, yielding the KL-vanishing problem and inconsistent training objective. In this paper, we separate the training step into two phases: The first phase learns to autoencode discrete texts into continuous embeddings, from which the second phase learns to generalize latent representations by reconstructing the encoded embedding. In this case, latent variables are sampled by transforming Gaussian noise through multi-layer perceptrons and are trained with a separate VED model, which has the potential of realizing a much more flexible distribution. We compare our model with current popular models and the experiment demonstrates substantial improvement in both metric-based and human evaluations.

Shuzi Niu

Papers

DailyDialog: A Manually Labelled Multi-turn Dialogue Dataset

A Conditional Variational Framework for Dialog Generation

DailyDialog: A Manually Labelled Multi-turn Dialogue Dataset

Improving Variational Encoder-Decoders in Dialogue Generation

Improving Variational Encoder-Decoders in Dialogue Generation.