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Soumaya Lamrhari
Researcher at Mohammed V University
Publications - 4
Citations - 22
Soumaya Lamrhari is an academic researcher from Mohammed V University. The author has contributed to research in topics: Social CRM & Marketing strategy. The author has an hindex of 2, co-authored 4 publications receiving 10 citations.
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Journal ArticleDOI
A social CRM analytic framework for improving customer retention, acquisition, and conversion
TL;DR: In this article, the authors proposed a social CRM analytic framework, which includes various analytical approaches, aiming at improving customer retention, acquisition, and conversion, and the proposed framework has been tested on various datasets and extensively evaluated based on several performance metrics.
Proceedings ArticleDOI
A profile-based Big data architecture for agricultural context
TL;DR: An effective Big data architecture based on profiling system is proposed which can assist producers, consulting companies, public bodies and research laboratories to make better decisions by providing them real time data processing, and a dynamic big data service composition method, to enhance and monitor the agricultural productivity.
Proceedings ArticleDOI
Enhancing Social Network Communication through Dynamic Clustering Balance
TL;DR: A novel method to ensure balance in social networks, which is fundamentally based on K-means clustering algorithm is presented, and results indicate that the proposed model is efficient in terms of improving social network balance, and provides a considerable added value.
Proceedings ArticleDOI
Random Forest-based Approach for Classifying Customers in Social CRM
TL;DR: In this paper, a Random Forest-based approach was developed to classify potential customers into three main categories namely, prospect, satisfied and unsatisfied customers, and compared to some state-of-the-art classifiers viz., Artificial Neural Network (ANN), Support Vector Machine (SVM), and K-Nearest Neighbor (KNN) based on several metrics including accuracy, sensitivity, specificity, false positive rate and false negative rate.