https://cronfa.swan.ac.uk/Record/cronfa31694/Download/0031694-19042018115733.pdf

Factors influencing adoption of mobile banking by Jordanian bank customers

Purpose – The aim of this paper is to present a sampling method using virtual networks to study “hard‐to‐reach” populations. In the ambit of social research, the use of new technologies is still questioned because the selection bias is an obstacle to carry on scientific research on the Internet. In this regard, the authors' hypothesis is that the use of social networking sites (Web 2.0) can be effective for the study of “hard‐to‐reach” populations. The main advantages of this technique are that it can expand the geographical scope and facilitates the identification of individuals with barriers to access. Therefore, the use of virtual networks in non‐probabilistic samples can increase the sample size and its representativeness.Design/methodology/approach – To test this hypothesis, a virtual method was designed using Facebook to identify Argentinean immigrant entrepreneurs in Spain (214 cases). A characteristic of this population is that some individuals are administratively invisible in national statistics...

Social research 2.0: virtual snowball sampling method using Facebook

Full length articleMobile payment: Understanding the determinants of customer adoption and intention to recommend the technology

Mobile banking adoption: A literature review

Retaining users and facilitating their continuance usage are crucial for mobile payment service providers. Drawing on the information systems success model and flow theory, this research identified the factors affecting continuance intention of mobile payment. We conducted data analysis with structural equation modeling. The results indicated that service quality is the main factor affecting trust, whereas system quality is the main factor affecting satisfaction. Information quality and service quality affect flow. Trust, flow and satisfaction determine continuance intention of mobile payment. The results imply that service providers need to offer quality system, information and services in order to facilitate users' continuance usage of mobile payment. Highlights? Service quality is the main factor affecting trust. ? System quality is the main factor affecting satisfaction. ? Information quality and service quality affect flow. ? Trust, flow and satisfaction determine continuance usage of mobile payment.

An empirical examination of continuance intention of mobile payment services

Purpose – The purpose of this study is to examine the determinants of online community user participation from a social influence perspective.Design/methodology/approach – Based on 450 valid responses collected from a survey questionnaire, structural equation modeling (SEM) technology was employed to examine the research model.Findings – The results show that both social identity and group norm have significant effects on user participation. In addition, group norm affects social identity. It was not possible to find the effect of subjective norm on participation intention.Research limitations/implications – This research is limited to a particular sample: students. Thus the results need to be generalized to other samples, such as working professionals.Originality/value – Extant research has mainly focused on the effects of user motivations such as perceived usefulness, trust and commitment on online community user behavior, and seldom considered the effects of social processes including compliance, ident...

Understanding online community user participation: a social influence perspective

Purpose – The purpose of this paper is to examine the effect of initial trust on mobile banking user adoption.Design/methodology/approach – Based on the valid responses collected from a survey questionnaire, structural equation modeling (SEM) technology was employed to examine the research model.Findings – The results indicate that structural assurance and information quality are the main factors affecting initial trust, whereas information quality and system quality significantly affect perceived usefulness. Initial trust affects perceived usefulness, and both factors predict the usage intention of mobile banking.Research limitations/implications – The sample was mainly composed of users having rich mobile Internet experience, which may affect their trust in mobile banking. Future research needs to generalize these results to other samples, such as those users without much mobile Internet experience.Originality/value – Extant research has mainly adopted information technology adoption theories such as TA...

An empirical examination of initial trust in mobile banking

Understanding users' initial trust in mobile banking: An elaboration likelihood perspective

– The purpose of this research is to examine the effect of flow experience on mobile social networking service (SNS) users' loyalty., – Based on 305 valid responses collected from a survey questionnaire, structural equation modeling (SEM) technology was employed to examine the research model., – The results show that both information quality and system quality significantly affect users' trust and flow experiences, which further determine their loyalty. The results indicate that flow experience is the strongest determinant of users' loyalty., – Mobile SNS providers need to consider user experience when seeking users' loyalty. They should enhance information quality and system quality in order to improve user trust and flow experience., – Although much research has been conducted to explore the effects of extrinsic motivations, such as perceived usefulness, on mobile commerce user behavior, the effect of intrinsic motivations, such as flow experience, is seldom tested. This research found the effect of flow experience on mobile SNS users' loyalty to be significant.

Tao Zhou

Papers

Understanding online community user participation: a social influence perspective

An empirical examination of initial trust in mobile banking

Understanding users' initial trust in mobile banking: An elaboration likelihood perspective

The effect of flow experience on mobile SNS users' loyalty

Understanding mobile SNS continuance usage in China from the perspectives of social influence and privacy concern