Thomas Friedli

TL;DR: In this article, the authors have worked with more than 30 equipment manufacturing companies to gain an understanding as to why manufacturing companies often fail to exploit the financial benefit of extending their service business.

TL;DR: In this article, the authors provide a better understanding of behavioral processes and their impact on the transition from products to services, focusing mainly on German and Swiss product manufacturers, whose products require a high level of customer investment.

TL;DR: In this paper, the authors present a framework to understand how manufacturing firms adjust their strategy according to the sustainability challenge and which dimensions are affected by these decisions, which can contain initiatives emphasising the adoption of new manufacturing technologies, the development of new, sustainable products or the integration of green practices into the supply chain.

TL;DR: Key academic and practical contribution lies in the categorisation of the selected publications into eight thematic distinct perspectives within the sphere of smart factory: Decision making, cyber-physical systems, data handling, IT infrastructure, digital transformation, human machine interaction, IoT, and cloud manufacturing and services.

TL;DR: In this article, an extensive benchmarking project was conducted with a variety of firms in order to gain a better understanding of success factors aimed at increasing service revenue in manufacturing companies, and additional insight into how service revenue is influenced by the success factors was gained.