Showing papers by "Tilo Böhmann published in 2016"
TL;DR: In this article, the actor engagement is defined as both the actor's disposition to engage and the activity of engaging in an interactive process of resource integration within a service ecosystem, which leads to identifying research issues for actors, engagement platforms, actor disposition, engagement properties and resource integration patterns.
523 citations
05 Jan 2016
TL;DR: A maturity model for IT service catalogs that covers structure and content as well as use and integration is proposed that advances understanding of this pivotal artifact in many IT service management systems and helps practitioners to identify improvement potentials for theirIT service catalog-related practices.
Abstract: IT service catalogs are a pivotal element for managing IT services in many organizations, in accordance with common practice IT service management frameworks such as the IT Infrastructure Library. However, both in theory and practice, IT service catalogs are underspecified as much emphasis is put on the structure and content of the catalogs while the use and integration into IT service management processes are often neglected. Consequentially, the aim of the present paper is to propose a maturity model for IT service catalogs that covers structure and content as well as use and integration. This advances our understanding of this pivotal artifact in many IT service management systems and helps practitioners to identify improvement potentials for their IT service catalog-related practices.
14 citations
01 Jan 2016
2 citations
05 Jan 2016
Abstract: n/a