The role of artificial intelligence in business transformation: A case of pharmaceutical companies


Purpose
The purpose of this study is to investigate the perceived effects between soft management practices, employee behaviours and the implementation of digital technologies in manufacturing plants, as well as how these relate to the emergence of digital waste.


Design/methodology/approach
This paper uses case-based research. Data was collected in two large manufacturing companies based in Norway and Sweden through semi-structured interviews with two management representatives and four shop-floor employees. The data was used to evaluate 29 variables describing lean- and total quality management (TQM)-associated employee behaviours and soft management practices, in light of digital transformation.


Findings
The results suggest that several variables were positively influenced by the digital transformation process. These were top management leadership, middle management involvement, employee education, corporate social responsibility focus, innovation, knowledge sharing, work-family balance, psychological capital, job satisfaction and career commitment. Training employees, creativity, discretionary effort, turnover intention and proactivity appear to be negatively influenced by digital transformation The findings also indicate that several soft management practices and employee behaviours were not only influenced by manufacturing digitalization but also themselves influenced the process. The potential for digital waste creation was also detected in several variables, including reward and recognition and training employees.


Practical implications
Managers, practitioners and academics may learn about the importance of certain managerial practices and employees’ behavioural needs during the digital transformation process. The findings may help in prioritizing TQM and soft lean management practices and certain employee behaviours during the digital transformation and in creating awareness of digital waste.


Originality/value
This study builds on several existing studies discussing the impact of digital transformation on soft management practices and employee behaviours. It provides insights from a lean and TQM angle and offers a means of prioritizing certain practices and behaviours during a digital transformation. This study also highlights the significance of digital waste.


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The significance of employee behaviours and soft management practices to avoid digital waste during a digital transformation

El presente artículo científico tiene como objetivo establecer la relación entre el uso de las Tecnologías de la Información y la Comunicación en el desarrollo de las competencias laborales (Upskilling y Reskilling) de los colaboradores del sector público en tiempos de Covid-19 en Arequipa, Perú. Se empleó una metodología aplicada, correlacional, no experimental, de campo, utilizando como técnica la encuesta y el cuestionario como instrumento. Los resultados de la prueba de normalidad derivados son: valores de 0,59 y 0,34 con un nivel de centralidad de 0,000 y 0,001. La prueba de hipótesis aplicada consolidó un valor de significancia de 0,000 < 0,05, aceptando la hipótesis investigativa. Los principales hallazgos evidencian que además de comprobarse la relación significativa se manifiesta el interés de los colaboradores de actualizar, renovar sus habilidades y capacidades en beneficio propio y colectivo. Se concluye que es necesario adquirir nuevas habilidades y actualizar capacidades, lo cual es más relevante durante esta etapa pandémica.

Tecnologías de Información y Comunicación versus Upskilling y Reskilling de colaboradores públicos

Frugal innovation and the new technologies adoption in the brazilian television industry

Uma análise dos impactos da pandemia nas micro e pequenas empresas no brasil

Com o surgimento da nova doenca Covid-19 no Brasil no inicio de 2020, muitas empresas tiveram que que reduzir suas atividades ou ate mesmo paralisa-las totalmente, outra parte dessas empresas tiveram uma demanda adicional se comparado com o cotidiano historico de operacao. O objetivo deste artigo e compreender e analisar as principais dificuldades, no âmbito de TI de tres empresas de grande porte para adequar sua infraestrutura de TIC ao novo cenario sob as lentes teoricas da Teoria das Capacidades Dinâmicas e Teoria da Estruturacao Adaptativa. A metodologia deste projeto de pesquisa propoe o estudo de casos multiplos com perspectiva longitudinal e os frameworks Modelo de Pesquisa de Capacidades Dinâmicas e o Modelo de Apropriacao de Tecnologia com abordagem de natureza exploratoria, por meio de estudo de caso. Como resultados, os dois modelos comprovam que as empresas A, B e C tiveram condicoes de suportar as novas demandas, adaptando as suas infraestruturas de TICs para o novo cenario causado pela pandemia do Covid-19, forcando os colaboradores a adotarem a nova forma de trabalho.

/pdf/impactos-da-pandemia-covid-19-em-empresas-de-grande-porte-1dvwrkezyg.pdf

Impactos da pandemia Covid-19 em empresas de grande porte: avaliação das mudanças na infraestrutura de tecnologia para o teletrabalho sob as óticas das teorias das capacidades dinâmicas e estrutura adaptativa

Due to the need to respond to the constantly changing market, companies need to remodel their capabilities to meet the new demands of the market, adopting digital transformation as one of their main organizational strategies. This article is a unique case study of a Brazilian company that operates in the pharmaceutical area, through fieldwork that obtained information through websites and documents on the Internet, in addition to interviews with a semi-structured script with open questions extracted from the theoretical models of literature revision. As a result, it was possible to understand the processes of the dynamic capacity to reconfigure organizational resources and competences for a quick and flexible response to provide a competitive differential, resulting from the digital transformation, in order to create value for the company.

Digital Transformation as an Agent of Change in a Pharmaceutical Industry from the Perspective of Dynamic Capabilities

Continuous improvement it operations in brazil: development of an indicator model for assessing continuous improvement in information technology based on lean six sigma

William Johnny Honorato

Papers

Impactos da pandemia Covid-19 em empresas de grande porte: avaliação das mudanças na infraestrutura de tecnologia para o teletrabalho sob as óticas das teorias das capacidades dinâmicas e estrutura adaptativa

Digital Transformation as an Agent of Change in a Pharmaceutical Industry from the Perspective of Dynamic Capabilities

Frugal innovation and the new technologies adoption in the brazilian television industry

Continuous improvement it operations in brazil: development of an indicator model for assessing continuous improvement in information technology based on lean six sigma