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Xiaoyun Han
Researcher at Sun Yat-sen University
Publications - 2
Citations - 393
Xiaoyun Han is an academic researcher from Sun Yat-sen University. The author has contributed to research in topics: Service quality & Loyalty business model. The author has an hindex of 2, co-authored 2 publications receiving 368 citations.
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Service Loyalty: An Integrative Model and Examination across Service Contexts
TL;DR: In this paper, a model that links dimensions of customer loyalty (cognitive, affective, intention, and behavioral) with a system of determinants is presented, including customer satisfaction, commitment, service fairness, service quality, trust, and a construct new to service loyalty models.
Journal ArticleDOI
The Influence of Guest Perceptions of Service Fairness on Lodging Loyalty in China
Robert J. Kwortnik,Xiaoyun Han +1 more
TL;DR: In this paper, the authors present a conceptual model of service fairness and loyalty and tests that model using data collected from 601 customers of six hotels in China, and support a multidimensional view of service fair that comprises three dimensions.