Showing papers in "Information and Knowledge Management in 2017"

A Comprehensive Literature Review of the Digital HR Research Filed

Abstract: Purpose: This paper aims to review on the topic of HR and Technology to establish the current trends of HR Technology and, on this basis, to suggest some promising avenues for future research. Design/methodology/approach: The study consists of systemic review of articles and reports on HR and Technology. Findings: The findings contribute to a more holistic view of the topic and complete the study of HR and Technology. Additionally, a conceptual framework is proposed that aims at guiding and informing future research activities. Research Limitations / implications: This study may not have enabled a complete coverage of all articles and reports in the HR and Technology. Yet, based on the chosen research methodology, it seems reasonable to assume that the review process covered a large share of the studies available. Originality/value : To the best of the author knowledge, no systematic literature review on HR and Technology has previously been published in academic journals. Keywords: Digital, HR, people management, analytics and apps. Paper type: Literature Review

Study on DAPODIK Information System: User Satisfaction as Mediation of System Quality and Information Quality on Net Benefit

Abstract: The purpose of this study was to describe the system quality, information quality, user satisfaction and net benefit, and analyze the influence of system quality and information quality on net benefit through user satisfaction. The number of the population in this study were 70 operators DAPODIK Information System in Public Senior High School on Malang Regency, Indonesia. The researcher uses the census technique by asking questions on the questionnaire to collect the data. This research use quantitative and explanatory approach. For descriptive and regression analysis SPSS version 20 were applied while path analysis used to test the hypothesis. Based on the research result, the conclusions were as follows: 1) ease of use, ease of learning, response time, reliability, flexible, personalizable, and security contributed on system quality. 2) completeness, presentation of information, relevance, accuracy, and timeliness contributed to information quality. 3) repeat purchase and repeat visit contributed to user satisfaction. 4) learning, decision quality, decision time, productivity, and task performance contributed to net benefit. 5) system quality does not influence toward user satisfaction, but information quality had a positive influence toward user satisfaction. 6) system quality and information quality do not influence toward net benefit. 7) user satisfaction had a positive influence toward net benefit. 8) information quality had a positive influence toward net benefit through user satisfaction. 9) the implication of this study that information system plays an important role in creating user satisfaction and net benefit. Keywords: System quality, information quality, user satisfaction, net benefit

Marketing Knowledge of Librarians: A Case Study of Olabisi Onabanjo University, Nigeria

Abstract: This study examined knowledge of academic librarians in relation to marketing of library services and information products with particular reference to Olabisi Onabanjo University (O.O.U) Library. The paper focused on the concept of marketing as applied to librarianship, marketing knowledge of librarians, marketing strategies employed by libraries and librarians and challenges to effective marketing of library services and information products. The study adopted a descriptive survey research design of ex-post facto type. The population of study comprised all academic librarians in the University. Data was collected with the use of an instrument tagged, ‘Marketing Knowledge of Librarians Questionnaire’ (MKLQ) which has a reliability coefficient of 0.69. Descriptive and inferential statistics were used to analyze the data gather for the study. The findings indicated that the academic librarians of the university had moderate knowledge of marketing concepts and principles and used various techniques and strategies to market their library services and information products. Lack of funds, unstable Internet connectivity, inadequate ICTs skills amongst others were identified as major challenges to effective marketing of library services and information products among the librarians. Many recommendations were proffered amongst which were the encouragement of librarians to attend conferences, seminars and workshops on library marketing initiatives, use of library mobile applications and hand-held devices and the need to integrate marketing concepts and principles into the Nigerian Library schools curricula. Keywords : Library marketing strategies, Promoting library services and information products, Nigerian academic librarians

Relationship Between Training and Employee Productivity in Organization: A Partial Least Square (PLS-SEM) Approach

Abstract: Many manufacturing organizations focus only on technical enhancement of machines and adopting latest technical knowhow and superior raw material to produce goods and offer improvements, ignoring the need of providing training, particularly to their technical staff involved in production process in order to improve their productivity. This study attempts to find a relationship between training and employee productivity. A mixed methods approach, both qualitative and quantitative, was used to carry out this study. A questionnaire consisting of 30 statements on the impact of general training on employee productivity was given to respondents. The data was analyzed with Smart PLS software. Taking a step further, a few statements were also added in the questionnaire about strategic skills in order to add value to this study. The gap analysis method was adopted to identify the questionnaire items and was validated for its content by experts. Complementary to the questionnaires, on‐site visits were made to collect data thorough interviews, documentation and observations. The study shows that both general skills and strategic skills have a positive relationship with employee productivity. The practical implication would be in the form of guidelines for training experts and HR mangers ensuring a mix of general and specific (strategic) training to impact the productivity. The limitations of this research were cost, time and lack of training and learning environment in the sampled organization. This study is a contribution to the domain of training which strives to find its positive relationship with employee productivity. Key word s : strategic training, input and output, learning environment

IT Operations and Firm Performance: A Review Paper

Abstract: This article emphasises the competencies in IT market, and how IT affects the development of companies Performance by the financial ratios. This piece of work is a review paper and reviews the literature on the IT Operations and Firms Performance. Most of the firms just invest on IT operation and just focus on new skills by their workforce without caring about other important factors such as the way they should transfer the knowledge, human capitals and organisation learning. Improved training programs help employees to be familiar with the new technological advancement. The Review of the Literature has allowed us to conclude that the value of human capital can generate to the customers derived from skills about the costs incurred. Regarding the uniqueness of human capital, it is a derived fact that, if an asset or skill cannot be duplicated or imitated by another firm, it provides a potential source of competitive advantage to the business.The paper proceeds as follows. The first section is about Introduction. Next three section reviews the empirical literature on the IT Operations, Information Sharing, and Human Capital respectively. Part five, we will present our analysis of Firm Performance and IT Operation.part six will introduce an organisational performance, and Finally, Section seven concludes. Keywords: IT Operations, Information Sharing, Firm performance, and Human C

E-Learning Readiness of Jordanian Universities

Abstract: E-learning became very important to the universities success and it considered as one of the key success factors, in which it’s enhanced the competitive advantage and help in competing strongly in the market. Using Information technologies and sharing tools will add value to the educational process and by using these tools; the universities will have the power of innovation and creativity. E-learning helps in developing, managing and maintaining the students knowledge, on the other hand, it enhances the performance and learning capacity to remain innovation and competitive. This paper is measuring the readiness of the Jordanian universities for e-learning. It presents the main findings of a survey conducted to evaluate the e-learning readiness. The survey helped in analyzing three levels used for the measurement: ICT infrastructure, universities lecturers and students’ readiness, and the maturity of the external environment. Keywords : E-learning, IT infrastructure, Demand, External Environment, and HR readiness.

Strategic Talent Management Practices for Higher Institutions

Abstract: This paper investigates strategic talent management practices in higher institutions with particular attention on talent pools, retention, deployment, and development. The paper characterizes talent management with regards to the higher institutions and afterward investigates its association with current everyday management practices. The paper scrutinizes the present circumstance for deficient in an alliance between the organisational strategy of higher institutions and how scholarly talent is pooled, retained, developed and compensated. It is contended that talent management can give a calculated structure to upgrade performance over an extended period by blending a higher institution’s strategy with everyday management frameworks. Keywords : Strategy, Talent Management, Higher education

Institutional Readiness and Application of Web 2.0 Tools for Information Service Provision in University Libraries in Nigeria

Abstract: This study examined the readiness and application of Web 2.0 tools for information service provision in University Libraries in Nigeria survey research design was adopted, while a multi-stage sampling technique was used to select two universities from each of the six geopolitical zones based on the web 2.0 presence of the university libraries. Questionnaire was used as instrument for data collection while data collected was analysed with the use of descriptive statistics and standard deviation. Findings revealed that some of the web 2.0 tools are frequently used while others are not used at all. It also shows that the level of institutional readiness is low, while majority of the respondents agreed that the web 2.0 tools are useful for information service provision. The study recommended that the universities should increase financial resources available to the university libraries in the area of ICT facilities acquisition among others. Keywords: Institution, University, Libraries, Web 2.0, information, Readiness, Services

Problem Solving Skills, Information Acquisition and Utilisation among Managers in Microfinance Banks in Nigeria

Abstract: This article investigates information acquisition and utilization as determinants of the problem solving skills of managers in the microfinance banks in Nigeria. The total enumeration technique (census method) was used to cover the population size of 820 managers therein the microfinance banks in Nigeria. The validated questionnaire was used to gather data from the 820 managers out of which 615 responded given a response rate of 75 percent.The study found that information acquisition and utilization had significant correlations with the creativity of the respondents. More importantly, information acquisition and utilization were significant determinants of problem solving skills of the managers in the microfinance banks in Nigeria. It is therefore recommended that the board of management in these microfinance banks should place much priority on information acquisition and utilization when planning to improve problem solving skills of their managers. Keywords : Information acquisition, information utilization, problem solving skills, managers, microfinance banks, Nigeria.

Impact of The Legal Personnel as A Law Librarian: The Effective Managerial Perspective Re-defined

Abstract: Libraries obviously contribute to the overall sustainability and development of learning in institution of higher education. Law libraries equip law students and practicing lawyers for legal duties through the consultation of its vast collection of legal information products and services. In this review, the author carefully re-emphasizes the need for law librarians to have legal background as this will enhance law librarianship and the management of law libraries for the provision of legal information and support for the teaching and learning of law in tertiary institutions. This has much implications for the management, leadership or administration of the law library. It practically has tremendous effect on the level of patronage of law library owing to the easy accessibility of relevant legal information resources and services offered in law faculties in tertiary institutions via the librarian’s legal expertise on legal information service. The dual function, knowledge of library and law of the law librarian will aid in the swift provision of law library products and services for law faculties and students. The author recommends training of existing law librarians and library staff on law and the need for law librarians to have legal background as a pre-requisite for subsequent installation or selection as law librarian along with few other recommendations. Social and practical implications were stated accordingly. Keywords: Impact, Legal Professionals, Law Library, Librarian, Management

Expectations of Library Schools in the Preparation of Future Library Environment: Perspectives of African Countries

Abstract: The paper focused on the expectations of library schools in the training and preparation of future librarians. The desk research and brainstorming with professional colleagues were combined as approach for eliciting the data for the study. The highlights of the paper include review of library and information science education, libraries and librarianship in developing countries; justification for preparing future librarians in developing countries for the digital environment, review of the status of library and information science education in selected countries. The various expectations of library schools in the digital environment identified includes inclusion of digital library courses in LIS education, restructuring and reviewing of courses offered in library schools, provision of functional and well-equipped practical laboratories and learning resources, intensive exchange programmes, recruitment of skilled and qualified staff in library schools and inclusion of stakeholders to harmonize curriculum used in training librarians in Africa. The challenges to preparation / training of future librarians were identified. The position of the paper is that library schools in developing countries should be repositioned to be able to produce graduates that are adequately equipped to function effectively in the digital environment. Keywords: Developing Countries, Digital Environment Librarians, Library Schools, Training

The Impact of Women Entrepreneurs in the Jordanian Economy

Abstract: Women economic contribution has increased over the years for several reasons despite all barriers and limitations. Therefore, the study aims to reveal the factors and the challenges for the Jordanian women entrepreneurs, which will investigate their business performance and contribution. Moreover, since researchers increased their reliance on the internet that enhanced data collection and analysis, unlike the traditional methods that have several obstacles and limitations. As such, the study will adopt qualitative and quantitative mix methodology that adopted online surveys and interviews to examine the condition of the females’ economic opportunities and relationship with local economic growth and development. Despite all the improving initiatives, the results indicate several discriminations that limit the female business participation. Accordingly, this study will support to build a good background for women entrepreneurs in Jordan which will enable further enhancement that will expand the female economic role. Keywords: Socio-economic, women entrepreneurs, femailes’ economical constrain, gender discrimination, muscline social biass.

An Analysis of the Correlation Between Academic Library Use and Student’s Academic Performance: A Case Study of UDS -Wa Campus

Abstract: The University for Development Studies (UDS) was established in May 1992 by the Government of Ghana to “blend the academic world with that of the community in order to provide constructive interaction between the two for the total development of Northern Ghana, in particular, and the country as a whole” (PNDC Law 279, Section 279). The UDS Library complex provides information and bibliographic support for the four campuses (Nyankpala, Wa, Navrongo, Tamale) and the Graduate School. The collection of the Wa Campus Library has been split into two: one at Kambali, and the other at Bamahu. The Input-Environment-Output (I-E-O) model was adapted to explain relationships between students’ development and students’ input and learning environments. This study discusses the impact library usage has on academic achievement and performance of students. Usage statistics were gathered at the Wa campus library (Bamahu and Kambali). The results showed that students who use the library have a higher CGPA and higher academic performance than non-library users. The findings reveals that students’ use of the library is statistically significant to student grade point average (CGPA), and that access to electronic resources will be the most beneficial resource students should have in order to attain excellent academic performance and development. Keywords: Library use, Academic achievements, students’ performance, UDS-Wa campus, Ghana.

Organizational development strategy and its impact on achieving strategic objectives

Abstract: Strategic plans are considered as the backbone of strategic management, which is one of the most important processes in strategy management. The importance of strategic planning lies in four important items: the survey, the alignment of goals with budgets, strategy formulation, and strategic planning (Wagner, R.J, 2006). This paper aims to explain the organizational development strategy and its role in improving administrative levels and achieving desired goals. Initially, the subject of organizational development in general was tackled, then the paper discuss the strategies of this organizational development, its effects, and how to reach the highest level of organization, management, and development. Finally, the processes that effectively contribute to the organizational development task were discussed. Keywords: Organizational development, OD, Organizational development strategy

The Effect of Knowledge Management on Accounting Information Systems at Orange

Abstract: This paper aims to investigate the effect of knowledge management on accounting information systems at Orange one of Jordanian telecommunication companies. The study population consisted of all the employees working at the company whom count (150) male and female. A questionnaire was developed to collect required data. Descriptive statistical methods were adopted. The results showed that the level of both knowledge management processes and effectiveness of accounting information systems was high. Results also showed that there was significant effect of knowledge management on accounting information systems. The study recommended applying similar studies on more organization in telecommunication sector and other sectors in Jordan. Keywords : Knowledge, Knowledge Management, Accounting Information System, Orange, Jordan.

E-Learning Technology in Distance Education: Identifying Learner Preferences of Knowledge Sharing Tools and Educational Strategy

Abstract: Electronic learning (e-learning) is a term used to describe any form of education where knowledge sharing is primarily by means of electronic media and communication based technologies. This is one of the methods adopted by distance learning institutions. In Nigeria, many universities are now offering programs by distance learning where the learners in geographically dispersed locations and study at their own pace. The adoption of this form of education by higher institutions in Nigeria is on the increase. There are many tools, media and channels of communication available to these institutions of higher learning. The basic media include e-books, audio, video, computers, and mobile phones. Studies concluded that cultural background and learning styles may influence the effectiveness of the learning tools which could in turn lead to distortion of student learning. It is important that the most suitable of these channels as perceived by the learners themselves be understood. This would enable the institutions to understand the learning styles and expectations of the learners so as to provide the necessary support by focusing on the ones that encourage learning as perceived by the learner. The objective of this study is to understand the learner preferences of e-learning tools used by distance learning institutions in Nigeria. The study used as case study an open and distance learning university that employs e-learning technology as its major means of disseminating information. The study applied questionnaire to collect data from 245 students from two study centers of the National Open University of Nigeria (NOUN). The study found a total of two hundred survey responses to be usable. The study analysis provided results of questions in three categories: Learner-instructor-interaction preferences; Learner-learner-interaction preferences; and Learner ability to learn independently. Results of the study indicated that the most preferred tool for knowledge sharing was significantly different for males and females ( at , which indicates that for the different sexes different approaches or education strategies for distance learning using technology might be better suited based on preferential bias. Results of the study may be useful as decision tools for evaluating and understanding the various teaching/learning tools and communication strategies so as to focus on the ones that encourage learning in our environment. The study recommended that institutions should attempt to use the knowledge transfer method perceived by the learner to be more beneficial to them as they establish the learning method that best suit them. Keywords: learning media, electronic learning, e-learning, distance learning, ICT, educational strategies, knowledge sharing

Leadership Styles among the Administrative Heads of Departments at Irbid University College and its Relationship with Employees' Motivation Toward Work

Abstract: The present study aimed to detect the type of leadership for heads of departments administrators in Irbid University College and its relationship with employees' motivation toward work, and to achieve these objectives administrated leadership style scale, and motivation towards work scale on a sample of 123 workers in Irbid University College for the academic year 2015 / 2016, after its achieved validity and reliability, the results showed that (Democratic) style from the standpoint of workers in Irbid university College and the workers have high level of motivation towards work, and there is statistically significant negative relationship at the level of statistical (α = 0.05) between the leadership style (dictatorship) and motivation of workers in Irbid university College towards the work, and there is statistically significant positive relationship at the level of statistical (α = 0.05) between the leadership style (Democratic) and motivation of workers in Irbid university College towards the work. Keywords : leadership style, department heads, Irbid University College, motivation towards work

The Significance of Indigenous Banks to Economic Development in Zimbabwe: A Case Study of Harare Metropolitan

Abstract: The main objective of this study is to ascertain the significance of indigenous banks to the economic development of Zimbabwe because any economy requires the existence of a banking system to ensure the mobilization of excess money, as well as guiding money towards the pursuit of efficient economic activities that promote economic development. Banks as financial intermediaries channel funds from those who have excess money for investing at an interest to those who want to borrow at an interest, creating a lender borrower relationship. They also provide financial services that reduce the cost of moving funds between borrowers and lenders, leading to a more efficient allocation of resources and faster economic growth. Thus, banks are an essential component of modern economies, not only in terms of turnover, but also as primary financiers. 100 respondents were selected from 8 indigenous banks and 400 bank users were also selected using purposive sampling techniques. The data collected from the respondents was analyzed using mixed methods. Furthermore, secondary data was obtained from journals, reports and relevant publications. The findings of the study revealed that indigenous banks help entrepreneurs in different industrial sectors to gain access to capital which also contributes to the economic development of Zimbabwe. The study also revealed that indigenous banks inculcate the habit of banking in rural people and other low income groups among other benefits. Hence, there is need for the government to support indigenous banks. Key word s: Financial services sector, Government, Principal regulatory, Financial liberalization, Developing countries, Government, Economic development, Central bank, Indigenous banks, Financial intermediaries

The Influence of Technostress on Library: A Survey of the University for Development Studies Libraries

Abstract: In this era of information and communication technology, Llibrary service delivery has (improved to a large extent as a result of the use of technology for library activities such as acquisition, circulation, cataloguing, reference, and serials control. However, the new technologies tend to cause job related stress on workers which results from the challenges encountered in adapting to new systems called technostress. This study investigates the influence of technostress on Llibrary staff of the University for Development Studies (UDS). A survey was conducted on Library staff of UDS. Primary data were therefore, gathered from 71 respondents using a questionnaire. The data were analysed using descriptive statistics. The results indicate that, Library staff has s low levels of computer literacy as far as their job task is concerned. Besides, the limited knowledge on information and communication technology causes the presence of technostress among the Library staff. The results further indicate that the presence of technostress has a negative influence on the performance of library staff by slowing down delivery with some task unperformed thereby over burdening some staff with much knowledge in information and communication technology. Additional training through in-service or further studies is recommended for library staff of the University to) improved performance in the presence of technostress. Keywords: Technostress, Library staff, Information and Communication Technology, University Libraries

Preferred Types of Academic Websites Accessed and Used by Students at Maasai Mara University During 2012/2013 Academic Year

Abstract: Advancement in technologies has led to the migration of print information to web in universities. Maasai Mara University (MMU) is investing highly on web-based information resource to meet the growing needs of their users and supplement their limited library print collection. Despite this effort, there has been low usage of academic websites by students. This paper seeks to determine range and form of academic websites accessed and used by MMU students. The paper used the survey research design to collect the views and opinions of respondents. The target population was 4,947 students in which a sample of 362 students participated in the study. Data was collected using questionnaires and participant-observation and analyzed using descriptive and hierarchical linear methods for quantitative and qualitative data respectively. Presentation of data used descriptive statistics such as frequencies and percentages. The findings revealed that although the students visited varied academic websites including institutional, scholarly, research, educational and academic library websites, majority preferred scholarly websites. Study and learning, assignments and research were cited as main reasons for using academic websites. The findings established that relevancy of a site is the major determinant preference Maasai Mara University students choose when they access and use academic websites. The study concluded that Maasai Mara University students demonstrated a reasonably high level of awareness and use of academic websites. From the findings the study recommended that MMU library develops comprehensive continuous training programs that address information retrieval and literacy skills for its patrons on effective identification, selection, access and use of academic websites and that the university invest in more computer laboratories and high-speed internet bandwidth to ease access and use to academic websites. Keywords: Academic websites, websites, web-based information resources, library

Adoption of Knowledge Management Systems: A Study on How Wiki Systems Should Be Adopted by Minimizing the Risk of Failure

Abstract: “Knowledge is power”. Knowledge is an important asset for any organization. Many organization are now considering knowledge as an intellectual property. Thus the emergence of organizational knowledge management technologies are observed especially in the twenty-first century. Many companies are seen investing heavily in developing or purchasing knowledge management systems (KMS). Among all the systems of knowledge management, wiki is one of the most popular system, which is easy to use, cost effective and required low maintenance. Hence hundreds of companies are currently using wiki as the central repository system. Unfortunately several researchers have identified that the technology adoption is sometimes very risky as the failure rate is very high, which may often cause huge financial losses if it fails to address the problem. In response to those researches, this study is done to know how wiki system should be adopted by overcoming the risk of failure. In order to meet the purpose of this study two success stories of wiki adoption by NBC universal and Peacock production were analyzed. The result shows that, in order to minimize the risk of failure to adopt a KM system, a company needs to choose the system based on functional, non-functional and transitional requirements for the system, as well as organizational strength and capacities. A particular KM system should be chosen, only if the system can meet all the requirements of KM processes. The organizational structure and the system functionality should be matched before adopting the system. The result also suggests, if the users of the system are collaborative, have the will to share the valuable knowledge and motivated enough to use and apply the knowledge gained from the knowledge management system like wiki in day to day operations, the success rate of KMS adoption and implementation increases. Due to the limitation of time only two success case stories were evaluated and since this is not an empirical study additional care should be taken in generalizing the research findings. Keywords: Knowledge Management (KM), Knowledge Management Systems (KMS), KM processes, KOPE Framework, functional, non-functional and transitional requirements.

Development of an Enhanced Knowledge Retrieval System Using Web 2.0 Technology and Vector Space Model

Abstract: There is an increasing pool of information on the web and a major contributor is web 2.0 technology on which social media is based. Searching for specific information in this pool is always tasking, therefore, the need to harness this information as a means of enhancing retrieval and reuse of relevant ones. Some researches and development have been carried out in the field of Knowledge Retrieval using Vector Space Model (VSM) and Latent Semantic Indexing (LSI), but the approach used is based on large pool of information available online, which makes getting most relevant information relatively difficult at the point of retrieval, this is a major setback. Collaborations on Facebook and Twitter (web 2.0 technology) were harvested using APIs and stored in the Knowledge Repository, The collaboration on social media served as the source of information in the Knowledge Repository. An Enhanced Knowledge Retrieval System (EKRS) applying VSM was developed and implemented. The use of VSM was to calculate the Cosine Similarity and Term Frequency to aid effective retrieval of relevant documents from the repository based on user’s needs. In this project, we were able to achieve the aim of retrieving relevant documents. EKRS was able to employ both web 2.0 and VSM to meet specific user’s information needs. Keywords: web 2.0, Knowledge retrieval, Vector Space Model, Latent Semantic Indexing, Knowledge Repository, Cosine Similarity and Term Frequency.

The Significance of Knowledge Management in Improving the Quality of Health Care in the Public Sector in Zimbabwe

Abstract: The research aims to look at the significance of knowledge management in improving the quality of healthcare in the public health facilities The research looks at the effect of knowledge management process on reducing new-born mortality, improving retention of patients on ART in health facilities and whether the use of information technology and availability of adequate human capital improves the number of pregnant women booking for antenatal care (ANC) and access to child immunisation Knowledge management in health care is relatively new and this research provides empirical evidence of the relationship between knowledge management and the quality of healthcare measured by: new-born mortality, retention of women in ANC, retention of patients on ART, and access to immunisation by children Data was collected through questionnaires distributed to randomly selected nurses in selected health facilities The number of nurses selected was proportionately distributed across the seven districts in Manicaland based on the total number of nurses per district Data analysis revealed that there is evidence of knowledge management practices in health facilities However, the results show that knowledge management does not have an impact on reducing mortality of new-born babies and information technology does not have an effect on the retention of pregnant women on ANC When it comes to making sure that the HIV positive patients remain on ART, the results show that the knowledge management process affects the retention of patients on ART Human capital has an impact on access to immunisation by children These findings show that healthcare is a complex field where knowledge management implementation can affect some of the components of the healthcare and not all of them as the different components of the healthcare are managed differently An effective knowledge management system should address the acquisition, sharing and utilisation of knowledge within the health sector Keywords: Knowledge Management, healthcare, health facilities, quality

Analysing Access to Information by Users of Institutional Repositories at the National Museums of Kenya

Abstract: The National Museums of Kenya was created to facilitate the generation, preservation and dissemination of information on historical, cultural and natural heritage of the country. National Museums of Kenya and external researchers have over the years continued to generate information in print, audio-visual and electronic formats. However, due to the proliferation of information, and haphazard management, accessing this vast reservoir of data has become a major challenge. This study aimed to analyse the status of access to information by users using institutional repositories at the National Museums of Kenya and to suggest ways in which it can be enhanced. Objectives of this study were: to identify institutional-generated information available; to find out how the institutional-generated information was organised and accessed; to examine how researchers access the institutional-generated information; to determine challenges inhibiting access of institutional-generated information; and to suggest strategies that would enhance access to institutional-generated information by research staff of the National Museums of Kenya. The researcher used a case study research design. The researcher employed both qualitative and quantitative approaches. Rogers’s Diffusion of Innovations Theory informed the study. The study population was 600 people, which comprised of researchers, management staff and external users. The study sample size involved 226 employees of the National Museums of Kenya. Non-probability sampling method and purposive sampling techniques were used. Data collection methods relied upon were administration of questionnaires and interviews. Data collection instruments included questionnaires and interview schedules. The key findings in relation to access of information were lack of policy on institutional repositories, inadequate ICT infrastructure, inadequate funds and inadequate trained personnel due to inability of information workers to manage institutional repositories. The researcher concluded that access to information can only be enhanced by addressing these existing challenges. The study recommends the need for policy formulation on institutional repositories, improved ICT infrastructure, allocation of enough funds, and training of staff on institutional repositories. Keywords : Institutional-generated information, institutional repositories, National museums of Kenya

Impact of Leadership Styles on Knowledge Management Practices in Small and Medium Enterprises of Punjab (Pakistan)

Abstract: Purpose: Aim of this paper is to explore the role of leadership styles (transformational and transactional leadership) on knowledge management practices of small and medium enterprise in Pakistan. Design/Methodology/Approach– Data was collected via structured questionnaire. Total 400 questionnaires were distributed randomly among employees of SME sector in Pakistan. Regression analysis was used to test the hypothesis. Findings– Findings supported that transformational and transactional leadership styles have significant effect on knowledge management practices (socialization, externalization, combination and internalization) of small and medium enterprise in Pakistan. Practical Implications– This study provide insight about the knowledge management that which leadership style is preferable in order to enhance the knowledge management practices of organization. Originality/Value– There are few studies which clarify a link between leadership and knowledge management in context of SME sector of Pakistan. So this study adds insights into the literature by exploring the effects of transformational and transactional leadership styles on knowledge management practices especially in SME of Pakistan. Keywords: Transformational leadership style, Transactional leadership style, Knowledge management practices, SME, Pakistan Paper Type: Research paper

Investigation on the Performance of Train Timetable for the Case of Addis Ababa Light Rail Transit (AA-LRT)

Abstract: One of the most decisive elements to have a good performance in a railway operation is the train timetable. With a good train timetable: the train can go faster, more frequently, more safely with efficient service to the passengers and with optimal use of the available resources. So that, investigating and studying of the current train timetable specifically for the newly operated AA-LRT timetable has a fundamental importance to design a new train timetable with better quality.The main parameters which have a big influence on the design of train timetable are the headway time, dwell time, trip time, speed, braking distance, synchronization of trains etc. So that, these parameters are discussed in detail and their values are calculated. To check the validation of these calculated values, simulating software called Arena is used. In the Arena software parameters like headway, dwell time, speed, synchronization time, the number of trains and safety block are used as inputs. When these parameters are simulated, it runs correctly and gives valid result including visualizing animation to show the real traffic movement. So that, from the output of the simulation a decision is made for each parameter to compare with the existing timetable and to give an attention to their effect on the design of the timetable. Finally, based on the calculated values and simulating results a better result for the main parameters of the timetable is found such as for the current speed a headway time of 7.5 minutes should be used and for the current available number of trains a speed of 30km/h with headway of 5.55 minutes are the optimal values. Keywords: Animation, Arena Software, Dwell Time, Headway, Performance, Train Timetable.

Understanding the Corruption Meaning among Malang City People in a Sociocultural Context: A Communicative Phenomenological Study using the Gadamer Approach

Abstract: This research was aimed to reveal the understanding of corruption by Malang City people as the conscious understanding from expressions or statements. These diverse meanings become an important subject matter for evaluation and composition of anti-corruption programs based on effective communication. This research methodology was interpretive phenomenology. The results showed various meanings for term “corruption”. It meant as: 1) taking something or rights that belong to others, that one was not rightfully entitled; 2) behaviors that were encouraged by impulses of personal wishes or desires due to greed, conducted by actors that lack sincerity in what they do as well as good character; 3) taking away public rights for private interests; 4) obtaining personal gains by utilizing existing authority to detriment of others; 5) behaviors usually conducted by political elite; 6) same as theft or stealing but conducted by a perpetrator or the groups. These understandings of corruption among the people were understood through three fundamental questions in revealing the understanding of corruption by people. The fundamental questions involved how corruption occurs, what were the motives of corruption, and who were the corruption actors. Researchers concluded that understanding of corruption among the people was very diverse because it was determined by conscious understanding of each individual; the reveal of these meanings of corruption would make it easier to place them within educative measures for people by related instances, unifying equal meanings in an anti-corruption program based on effective communication referring to normative standards. Keywords : Corruption, Culture, Meaning, Gadamer.

Big Data Attributes and Knowledge Discovery Process: An Empirical Analysis of the Anticipated Mediating Role of Cloud Computing

Abstract: This study attempt to investigate whether cloud computing can act as a facilitating agent in support of knowledge discovery from big data. The study proposed a number of propositions to investigate this possible effect and impact between computing cloud, big data and knowledge discovery. The telecommunication industry was selected as the research population and the study sample covered the main leading telecommunication companies in Jordan. A survey questionnaire was developed and distributed to a selected study sample. The proposed models of the study were tested using factor analysis and PLS method. The results indicated that there is no mediation effect as proposed by the research model between cloud computing characteristics and knowledge discovery processes via could computing. The results also revealed that big data attributes has a direct significate impact on a selected knowledge discovery processes and a selected cloud computing characteristics. The study also advised on some interesting finding on the three domains of the study. Keywords: Cloud computing characteristics, big data attributes, knowledge discovery processes in database, PLS method.

The Effectiveness of Learning Management Systems (LMS) in Developing the Education and Upbringing Process

Abstract: This paper aims to identify the aspects of the effectiveness of learning management system which has been taking a role to develop the education and upbringing process, so that it has explained the concept of Learning Management Systems as well as its types. The paper also covers the effective role of learning management system in the educational field and its effectiveness. It includes the developments that learning management system has been through in the Arab world in general and the kingdom of Saudi Arabia in particular. furthermore, the paper has come to a set of important results as following: E-learning management system is considered as a strategic solution for planning and learning as well as managing all learning aspects in educational institutions. The importance of e-learning management system is shown by its role in developing the educational and upbringing process, so that it's considered as the most important new tool for e-learning. To guarantee the effectiveness of any system in the learning systems we should offer an easy usage when we are designing, applying or powering any learning system. Only 15% among the Arab's universities have e-learning management system, which means 75 universities out of 510 universities have systems of e-learning management system. The universities of the kingdom of Saud Arabia have activated E-learning management system in most private and governmental universities to keep up with the developments of learning systems We should mention the most important recommendations regarding to learning systems. However, it is a must to benefit from e-learning management system and apply it in the educational institutions as well as developing its features to serve the educational environments in all educational environments to meet the actual needs of e-learning in the light of variable technology, which will help to develop the processing of education and upbringing. And to encourage the partnership and the cooperation between universities and educational institutions in the field of learning management system to participate in its development.

A Customer-Complaint Analyzer for E-Banking Services: The Context of the Ghanaian Banking Industry

Abstract: Banking and financial institutions continue to intensify their efforts to engage in technological innovations in the provision of quality e-banking products and services. With this strategic approach, many banks in Ghana have migrated from the traditional and rudimentary branch banking to web-based banking transactions. This paper develops a model for a web-based customer-complaint analyzer that addresses customer complaints or suggestions in real time as well as supporting decision making processes of banks and other financial institutions. The exploratory prototype model, context diagram and UML use-case diagram were used to simplify and explain the design and development phases of the system. Both alpha and beta tests were done at the Ghana Commercial Bank and the United Bank for Africa (UBA) Ghana Limited of the KNUST Branch in Kumasi, Ghana. It is very expedient on the part of banks in Ghana to use complaint analyzer system to enable them do analyses on customers’ complaints or suggestions as well as on performance for improved and better service delivery. Keywords : e-banking, analytical performance, customer complaints analyzer, banking industry, customer service delivery