Information and Knowledge Management 

About: Information and Knowledge Management is an academic journal. The journal publishes majorly in the area(s): Population & The Internet. It has an ISSN identifier of 2523-5893. Over the lifetime, 862 publications have been published receiving 3109 citations.

Knowledge Management and Competitive Advantage

Abstract: To have a sustainable competitive advantage, an organization should realize how to create, distribute and utilize knowledge through an organization and how attach it to organizational process. Another important thing is a manager should know what kind of knowledge they should seek to enhance organizational activity to get sustainable competitive advantage. In this paper, I go through literature review to investigate more the importance of knowledge management in the respect of competitive advantage. I start with an introduction and we will move on the next stage, which will be knowledge as a basis of competitive advantage. The third part would be the importance of knowledge management. Knowledge management and competitive advantage, knowledge strategies for survival, knowledge integration capabilities and IS support of organizational competencies would be other issues which will be considered in this paper. Keywords : knowledge management , competitive advantages.

Leadership Styles, Turnover Intentions and the Mediating Role of Organizational Commitment

Abstract: The aim of this research article is to investigate the association between leadership styles, organizational commitment and turnover intentions. In particular, this study focuses on the mediation effect of organizational commitment on the association between styles of leadership and turnover intentions. One hundred and seventy (170) questionnaires were distributed and one hundred and twenty one (121) questionnaires were returned, indicating a response rate of 71.2%. A non-probability convenience sampling technique was used to collect data. The population of this study consists of the insurance sector of Pakistan. Employees working at different hierarchal level were targeted, comprising non-managerial and managerial levels including upper, middle, and lower level management. The data were analyzed by using statistical package of SPSS 20th version. It was found that there is negative insignificant association between turnover intentions and transactional and transformational leadership styles. Also, organizational commitment mediated the association between styles of leadership and turnover intentions. Managers should be aware of the advantages and disadvantages of different leadership styles as these may affect organizational commitment of subordinates and eventually, positive or negative effect on turnover intentions. Keywords: Styles of Leadership, Employee Turnover Intentions, Organizational Commitment, Insurance Companies, Pakistan.

Factors Influencing Online Banking Customer Satisfaction and Their Importance in Improving Overall Retention Levels: An Indian Banking Perspective

Abstract: In recent years, the banking industry around the world has been undergoing a rapid transformation. The deepening of information technology has facilitated better tracking and fulfillment of commitments, multiple delivery channels for online customers and faster resolution of issues. In India too, the wave of deregulation in the early 1990s has created heightened competition and greater risks for banks and financial intermediaries. Today, customers expect higher quality services from banks which, if fulfilled, could result in significantly improved customer satisfaction levels. This empirical research study mainly focuses on investigating the major factors that influence online customers' satisfaction with the overall service quality of their banks. This study also helps in assessing the power of these factors in the context of Online(Internet) banking and would, therefore, help the bank management not only in improving the level of satisfaction but also strengthening the bond between the banks and their customers, thereby helping them to retain and/or expand their overall customer base. Keywords: Online Banking, Customer Satisfaction

Hiding Text in Audio Using LSB Based Steganography

Abstract: A Steganographic method for embedding textual information in WAV audio is discussed here. In the proposed method each audio sample is converted into bits and then the textual information is embedded in it. In embedding process , first the message character is converted into its equivalent binary. The last 4 bits of this binary is taken into consideration and applying redundancy of the binary code the prefix either 0 or 1 is used. To identify the uppercase, lower case, space ,and number the control symbols in the form of binary is used. By using proposed LSB based algorithm, the capacity of stego system to hide the text increases. The performance evaluation is done on the basis of MOS by taking 20 samples and comparison of SNR values with some known and proposed algorithm. Keywords: LSB, WAV, MOS , control symbols, stego system , SNR.

The Evolution of E-Learning and New Trends

Abstract: The electronic learning (E-Learning) considered as computer assisted learning has been around since the 1960s but its adoption and popularization mainly started after the popularization of the internet and the web. Since its introduction till present days the e-learning rapidly evolved regarding the technology and the e-learning methods/tools used. Having in mind that it has many benefits for the teacher/instructors from one side and the learners on the other, the e-learning found its application in education, business and the military or wherever is needed. The purpose of this paper is to outline, examine and discuss the evolution, the current state and the new trends in e-learning. The research showed that there is abundance of available technology and e-learning tools that foster and support the learning process. It is evident that e-learning is widely used in education and business and it is expected to grow further. On the other hand there is insufficient evidence of the particular effectiveness of the various pedagogical methodologies used for e-learning. Current state in e-learning and prevailing new trends form the foundations for future direction and development of this field for educational and training purposes. These trends include but are not limited to: blended learning, micro learning, gasification, personalized learning, Massive Open Online Courses, etc.