Showing papers in "Journal of information technology case and application research in 2010"
TL;DR: In this article, the authors highlight the role played by IT innovation in emerging economies, focusing on three themes derived from underlining theoretical frames researchers have used to explain innovation: economic theme, knowledge theme and interactive globalization theme.
Abstract: In this special issue we highlight the role played by IT Innovation in Emerging Economies. To understand this role with some clarity we focus on three theme concepts derived from underlining theoretical frames researchers have used to explain innovation. We identify these as the economic theme, the knowledge theme and the interactive globalization theme. Using each of these themes, we make some observations about the state of the art for IT innovation research. For instance, we conjecture that IT innovation needs to be researched independently rather than in terms of diffusion or adoption studies. In the knowledge theme we propose that IT innovation will flourish only if local knowledge is made mainstream. It means that not all knowledge needs to be scientific knowledge, but it does need to be locally embedded. Therefore, we suggest that local knowledge be given more legitimacy for IT innovation. From the interactive globalization theme we suggest that co-creation is a form of IT innovation and th...
21 citations
TL;DR: In this paper, critical success factors for the implementation of an IT Infrastructure Library (ITIL) are examined and compared using a case study methodology grounded in Business Process Change theory to compare a successful ITIL implementation with an unsuccessful one.
Abstract: This article examines critical success factors for the implementation of an IT Infrastructure Library (ITIL)1. It uses a case study methodology grounded in Business Process Change (BPC) theory to compare a successful ITIL implementation with an unsuccessful one. Data was collected by conducting interviews at various levels in two organizations. The study identifies several critical success factors related to ITIL implementation and compares these factors with factors identified by previous research in order to highlight areas that need specific attention when implementing ITIL.
21 citations
TL;DR: In this paper, the authors provide a new interpretation of how ISD requirements can be collectively constructed in organizations through intersubjective sensemaking, and suggest that requirements shaping during an ISD project can be described as a sensemaking process of incongruence, filtering, negotiating and shifting of different attitudes and expectations.
Abstract: This paper provides a new interpretation of how ISD requirements can be collectively constructed in organizations through intersubjective sensemaking. The study described in this paper focuses upon how people in complex ISD contexts make sense of requirements as the development process unfolds. Its primary contribution is to suggest that requirements shaping during an ISD project can be described as a sensemaking process of incongruence, filtering, negotiating and shifting of different attitudes and expectations. An interpretive case study is undertaken and it highlights how the relevant stakeholders of the project came to make sense of, and shape, their ISD process. The study suggests sensemaking as a potential new rationality for requirements engineering and for ISD in general, by complementing the traditional functional rationalism. It lays a basis for understanding the complex interactions that emerge during challenged ISD projects in their way of navigating out of difficulties.
16 citations
TL;DR: In this paper, the authors used a case study of ICT project implementation within one company in Ghana to highlight factors that underlie the implementation of the ICT projects and how these factors collectively impact project success.
Abstract: Organizations use various information and communication technologies (ICTs) to support business operations. In the developing world, ICT has promise for socio-economic development of the people. Successful project implementation is necessary in order to obtain the needed benefits from ICT endeavors. Factors that contribute to the successful implementation of ICT projects are well known. However, the implementation of ICT projects in developing countries is a more recent phenomenon that has not been well researched. In this paper we use a case study of ICT project implementation within one company in Ghana to highlight factors that underlie the implementation of ICT projects and how these factors collectively impact project success. The study shows that some of the factors identified as important in developed nations were relevant in the developing nation environment. However, the relative ranking of the importance of the factors was different between developed and developing nations. The study als...
16 citations
TL;DR: A dual interactive framework is argued explains the nature and process of co- creation and is aimed to populate the Meta level with ideas that can initiate the process of Co-creation of ICT Innovation.
Abstract: The main aim of this paper is to develop a conceptual framework for understanding the co- creation of ICT Innovation.To do this we first review key innovation literature with the argument that each set of innovation literature considers the world of innovation from a sterile perspective, normally linear in nature. We propose an alternative view encapsulated in our idea of ’Co-creation of ICT Innovation’. To illustrate the nature of Co-creation of ICT Innovation, we present three case studies from India and show the distinctness in the nature of problem solving in each case. We then use this distinctness to develop a dual interactive framework. One framework is at a Meta level that develops the conceptual theme for the process of co-creation. The other framework, that populates the conceptual theme with operational drivers, is aimed to populate the Meta level with ideas that can initiate the process of Co-creation of ICT Innovation. Our contribution in this paper is this dual interactive framework ...
12 citations
TL;DR: In his magnum opus, "A Theory of Justice" (1971), John Rawls, one of the most influential American philosophers of the twentieth century, emphasizes two principles of justice, one that ensures equa...
Abstract: In his magnum opus, "A Theory of Justice" (1971), John Rawls, one of the most influential American philosophers of the twentieth century, emphasizes two principles of justice, one that ensures equa...
11 citations
TL;DR: In this paper, the authors synthesize the key findings from eight dyadic case studies consisting of 56 interviews in total from both client and vendor firms detailing their IT offshoring experiences.
Abstract: Achieving success in international information technology (IT) sourcing or offshoring projects is a significant, emerging challenge for many organizations. Success requires a significant amount of detailed management, cooperation and coordination among the client and vendor organizations. This paper synthesizes the key findings from eight dyadic case studies consisting of 56 interviews in total from both client and vendor firms detailing their IT offshoring experiences. The case investigations lead to the discovery of twelve disparate and innovative lessons learned emerging from the experiences and challenges involved with IT offshoring on the part of client and vendor firms. These lessons cover a wide assortment of economic, strategic, relational, personal (individual), and organizational issues encountered while offshoring. The list of lessons learned can suitably guide client and vendor firms in their plans to engage in successful IT offshoring projects in the future as well as academic researc...
9 citations
TL;DR: What if one or more of the passengers in this flight takes control, as in uses the flight (or the remaining time therein) as part of a well-coordinated attack linked to terrorism?
Abstract: (2010). Knowledge Management Systems For Emergency Preparedness: The Way Forward. Journal of Information Technology Case and Application Research: Vol. 12, No. 3, pp. 1-11.
9 citations
TL;DR: In this article, two case studies, one from Italy and one from the US, describe the implementation of a SAP Enterprise Resource Planning (ERP) system in two similar organizations.
Abstract: This is a unique case study as it is based on two "twin" case studies rather than one. The two cases studies, one from Italy and one from the US, describe the implementation of a SAP Enterprise Resource Planning (ERP) system in two similar organizations. Both organizations are mid-sized companies with similar size workforce and similar size annual sales. Both are in the electronics and telecommunications area. However, this is where the similarity ends. As indicated in the two case studies, the implementation process of the ERP systems, which followed similar steps, unfolded quite differently and resulted in very different outcomes. Thus, while the Italian implementation project met all its goals and was perceived by all participants as a success story, this was not the case for the American project. This teaching case study should give readers an understanding of the stages that a typical ERP implementation project follows, as well as, enable readers to understand the impact that individual, grou...
8 citations
TL;DR: While this paper will not give a detailed comparison on particular outsourcing management modules with their specific functionality, it can provide a profound comparison on a holistic governance perspective.
Abstract: How can managing an outsourcing venture be enhanced with an appropriate software-based solution? The simple approach involving a generic tool selection process and weighing the tool features with the organizational requirements has not been successful due to a number of complexities to be considered in outsourcing. This article deals with several issues on how to identify an appropriate software solution for governing outsourcing ventures. It deals with the problems of a generic tool selection process and describes an alternative approach on how to compare outsourcing tools to get a first glimpse of the market. It also gives recommendations to practitioners how to approach and speed up the tool selection process. Software developers will get possible directions on future development of outsourcing systems. While this paper will not give a detailed comparison on particular outsourcing management modules with their specific functionality, it can provide a profound comparison on a holistic governance...
6 citations
TL;DR: In this paper, the authors review the transactional, contractual and relational governance of outsourcing arrangements along with its underlying characteristics, so companies can choose an appropriate governance forms and illustrate their arguments through a case study.
Abstract: As the world recovers from the economic slowdown, the outsourcing industry has to adapt via strategic planning and right governance to cater to the changing business requirements and objectives. The authors review the transactional, contractual and relational governance of outsourcing arrangements along with its underlying characteristics, so companies can choose an appropriate governance forms. Authors emphasize the positive effect of relational governance on the outcome of the outsourcing arrangement and illustrate their arguments through a case study. Authors recommend relational governance for desired benefits with flexibility to accommodate changes and mechanisms built in to cope with change.
TL;DR: This article investigated social construction of technology from the perspective of social identity theory and found four pre-existing social categories to be important sources of social influence in the context of social construction in technology.
Abstract: This case study investigated social construction of technology from the perspective of social identity theory. Four pre-existing social categories were found to be important sources of social influ...
TL;DR: A framework developed to monitor the evolution of learning communities intended as open communities of peers, tutors, and mentors from industry and academia has been applied to observe and supervise a learning community built around a Master’s Program intended to create e-Business Solutions Engineers.
Abstract: This paper presents a framework developed to monitor the evolution of learning communities intended as open communities of peers, tutors, and mentors from industry and academia. The proposed framework is described through a case study that provides empirical evidence of the benefits of studying learning communities by observing group dynamics and detecting individual trends. It has been applied to observe and supervise a learning community built around a Master’s Program intended to create e-Business Solutions Engineers. The framework is based on two dimensions of analysis: the individual growth and the team growth. The first is function of personal development and satisfaction, while the second depends on social networking dynamics and cooperative content creation. The analysis of data, collected through ten months of exchanged e-mails and five monthly web-surveys, has been validated through interviews of the Program’s coordinator and the Program Director, as well as through the involvement of ac...
TL;DR: In this paper, the success of a mobile information system designed to help the sales force of a medium-sized pharmaceutical company in dealing with the barriers to performance they face when operating within a mobile work setting was investigated.
Abstract: How does sales force’s adoption of technology happen and what organizational enablers could facilitate a successful adoption of Sales Force Automation (SFA) systems? This study of the success of a mobile information system designed to help the sales force of a medium-sized pharmaceutical company in dealing with the barriers to performance they face when operating within a mobile work setting; led to insights exploring those questions. Sales force will choose to adopt the SFA only if it believes that it is useful in helping them deal with the barriers to performance they face; and thus would have an impact on its job performance. In order to enhance the adoption of technology by the sales force, training from a work system perspective that goes beyond technical issues and guides the sales force on how the various capabilities of the technology could support their tasks and performance, is the key.
TL;DR: In this paper, business process fashions: Implications for business process research are discussed, with a focus on case-and-application research, and the authors present a case study of business process fashion.
Abstract: (2010). Business Process Fashions: Implications For Is Research. Journal of Information Technology Case and Application Research: Vol. 12, No. 2, pp. 1-10.