Journal ArticleDOI
A systematic approach for evaluating port effectiveness
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TLDR
The study concludes that the evaluation criteria influencing users’ perceptions of satisfaction, competitiveness, and service delivery effectiveness are different, and so while the determinants of these constructs have considerable overlap, they are different constructs.Abstract:
The objective of this paper is to examine how users evaluate port effectiveness and identify those constructs relevant to that evaluation. The three user groups studied are carriers, cargo interests, and suppliers of services at the port. The study team developed an on-line survey instrument and delivered it to Canadian port users with the assistance of eight industry organizations. The findings of the research are based on the contributions of 57 decision makers with port usage experience, many of whom fit into more than one group of users. The study concludes that the evaluation criteria influencing users’ perceptions of satisfaction, competitiveness, and service delivery effectiveness are different, and so while the determinants of these constructs have considerable overlap, they are different constructs. This paper also illustrates how independent (or third-party) evaluation of port performance might be used by a port to strategically improve its service to users, and therefore have value from a port ...read more
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Journal ArticleDOI
The drivers of port competitiveness: a critical review
TL;DR: In this article, the authors argue that the port competitiveness and the drivers of port competitiveness are not identified and their measurement is focused on the identification of the drivers, and instead, they focus on the evaluation of the competitiveness of the port.
Journal ArticleDOI
Use of key performance indicators for PPP transport projects to meet stakeholders’ performance objectives
TL;DR: In this paper, the authors examined the use of key performance indicators (KPI) based on the analysis of critical success factors (CSF) for monitoring of PPP transport projects from the perspective of different stakeholders.
Journal ArticleDOI
Port choice in container market: a literature review
TL;DR: In this article, the authors provide a review of port choice literature enabling to identify the main port choice's criteria in order to define the role played by Port Authorities and to point out future lines of research that should be undertaken to fully incorporate current ports' environment and performance.
Journal ArticleDOI
Port performance in container transport logistics: A multi-stakeholder perspective
TL;DR: In this article, the authors proposed a measurement instrument for port performance in the context of container transport logistics (CTLs) by taking perspectives from different port stakeholders and developed an analytical tool for investigating the importance and performance (IP) of major container ports in South Korea against individual CTLs criterion.
BookDOI
Progress in Maritime Technology and Engineering : Proceedings of the 4th International Conference on Maritime Technology and Engineering (MARTECH 2018), May 7-9, 2018, Lisbon, Portugal
Abstract: The State of Bahia has one of the largest port complexes in Brazil, that consists of public ports and private use terminals. One of which is specialized with a cargo carrying capacity of about 530 thousand TEUs (Twenty-foot Equivalent Unit) per year. On the other hand, the container terminal at the port of Genoa, Italy, has a similar capacity but has been performing better than the Brazilian one. The present study evaluates the differences and similarities between these ports, in the context of engineering, environmental sustainability and some topics of the port regulatory framework that can influence productivity. Based on the arrival and service rates of the ships and their respective probability distributions, a mathematical model of queuing theory was developed that indicates the port occupation rate, the time and the average number of ships in the queue, in a process with which one can assess the environmental impact of these terminals. (naval-port infrastructure and queuing theory) and in environmental sustainability, as well as in some points of the regulatory framework and logistical infrastructure of both countries that can influence and reveal the competitiveness of these ports. Based on vessel arrival and service rates and their consequent probability distributions, in addition to other constraints, the queuing model reveals the time and average number of ships in process, the port occupation rate, and the expected probability of this finding variable, may provide a possibility of fine payments for delay in services, thus serving as the efficiency indicators of port operation. The results obtained here, and their interpretations, are limited to the time of their respective data collection, as well as to the reliability of information that was possible to obtain at the time of the technical visits and professional meetings held. They are also limited to the consultations made to the electronic pages of the terminals and institutions that control local port operations. The present work is in the context of other researches already carried out. Camelo et al. (2010), used queuing theory to simulate the behavior of the row of iron ore vessels in the port of Ponta da Madeira, Brazil, with the aid of the Arena® software and found high berth occupation rates, recommending investments in the expansion of its capacity to meet the expectations of growing demand for ores in the world market. In this same direction, Schoreder (2014) simulated the operational behavior of the container terminal at the port of Durban, South Africa, based on the operation of the queue system of the container terminal at the port of Rotterdam from the logic of model construction simulated
References
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Book
Applied Multivariate Statistics for the Social Sciences
TL;DR: In this article, the authors focus on a conceptual understanding of the material rather than proving results and stress the importance of checking the data, assessing the assumptions, and ensuring adequate sample size so that the results can be generalized.
Journal ArticleDOI
Measuring service quality: a reexamination and extension
TL;DR: In this paper, the authors investigate the conceptualization and measurement of service quality and the relationships between service quality, consumer satisfaction, and purchase intentions, and investigate the relationship between the two factors.
Journal ArticleDOI
Applied Multivariate Statistics for the Social Sciences
Abstract: (2003). Applied Multivariate Statistics for the Social Sciences. The American Statistician: Vol. 57, No. 1, pp. 68-69.
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