Open Access
Assessing management costs and tenant outcomes in social housing: recommended methods and future directions
Hal Pawson,Vivienne Milligan,Edgar Liu,Peter Phibbs,Steven Rowley +4 more
- Iss: 257
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TLDR
In this paper, the authors developed and trialled a new performance framework for measuring the efficiency and effectiveness of social housing services in Australia's public sector, and found that the proposed framework can be immediately applicable for large community housing providers.Abstract:
This study confirmed that existing official performance measures of Australia’s social housing services are inadequate to measure efficiency and effectiveness. Working closely with six larger community housing providers and two public housing providers, the research team developed and trialled a new performance framework. This involved collecting data for social housing expenditure, conducting workshops with managers and staff, and surveying recent tenants. The researchers found the proposed framework be immediately applicable for large community housing providers. Public housing providers encountered more obstacles in applying the model, including specifying boundaries of housing management, and capturing back office costs. An advantage of the new framework is that it seeks to capture all aspects of the work of social housing providers from providing efficient and effective tenancy and property management services through to enhancing tenants’ welfare and quality of life. For example, across the community housing case studies, 81 per cent of management outlay went to tenancy and property management, and only 19 per cent on individual support or tenant and community services. Nevertheless, the study also showed that case study community housing providers were more able to support their tenants to reduce rent arrears and tenancy complaints, and explore ‘place management’ and community development activities compared to larger public housing agencies. It also highlighted that few public and community housing staff felt they could prioritise employment or training opportunities for tenants. The study also suggested improvements to outcome measures. For example, the key indicator of tenant outcomes in social housing is tenancy sustainment, but this could be improved by limiting its focus to ‘at risk’ tenancies. Similarly, present indicators of tenant employment outcomes could be improved by limiting measurement to those that are ‘work capable’ (factors, e.g. disabilities and pregnancy contribute to social housing access but bias employment participation downwards). Robust information on efficiency and effectiveness of social housing is essential for public accountability. The framework and metrics proposed in this study offer a way forward and, despite challenges in implementation in the public sector, would illuminate public debates around subsidy of social housing, and could be implemented with government leadership and coordination.read more
Citations
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Journal ArticleDOI
Social housing as infrastructure: An investment pathway
TL;DR: In this paper, the authors build a customised method for establishing both current unmet need (the backlog) for social housing and future projected need, based on a proportionate share of expected future household growth.
Journal ArticleDOI
Tracing resident antagonisms in urban development: agonistic pluralism and participatory planning
Cameron McAuliffe,Dallas Rogers +1 more
TL;DR: The authors used focus group data to show how local resident action groups and urban alliances work through three modalities of antagonism to achieve their urban development goals, and added empirical weight to the idea that citizens can shift from rigid and fundamental antagonisms to the potentially more productive adversarial politics of agonistic pluralism.
Journal ArticleDOI
Paying for affordable housing in different market contexts
TL;DR: In this paper, the authors analyzed recently completed affordable housing developments across Australia to ascertain how affordable housing project costs, revenues and subsidies interact and identified six key lessons about financing affordable housing.
Journal ArticleDOI
The business case for social housing as infrastructure
TL;DR: In this paper, the authors investigated various business case frameworks for funding social housing as infrastructure, including using costbenefit analysis (CBA) and other alternatives, in order to develop stronger analytical methodologies.
Journal ArticleDOI
Recent housing transfer experience in Australia: implications for affordable housing industry development
TL;DR: Pawson et al. as discussed by the authors investigated the impact of public housing transfer on the capacity of community housing providers (CHPs) in South Australia, Tasmania, and Queensland, with the focus on the transfer of property management rights by lease or agency agreement.
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