Journal ArticleDOI
British Perspectives on Organizing Bad-News Letters: Organizational Patterns Used by Major U.K. Companies
Reads0
Chats0
TLDR
Although the United Kingdom of Great Britain and Northern Ireland and the United States of America (U.S.A) both use the English language for conveying bad news, both do so with primarily different subculturally endorsed organizational patterns as discussed by the authors.Abstract:
news is conveyed. Even when two distinct cultural groups use the same language, they may organize bad news in different ways. Although the business subcultures of the United Kingdom of Great Britain and Northern Ireland (U.K) and the United States of America (U.S.A) both use the English language for conveyingbad news, both do so with primarily different subculturally endorsed organizational patterns. Consequently, it is necessary that business writers understand the business-writing organizational patterns of these dominant English-writing subcultures and craft bad-news messages that are acceptable within the receiver’s subculture. While most of the attention in the international busi-read more
Citations
More filters
Journal ArticleDOI
Walking a Fine Line Writing Negative Letters in an Insurance Company
TL;DR: In this paper, a case study examines the situated-language practices associated with the production of negative letters in an insurance company and uses genre and sociocultural theories to identify effective (as defined by the company) strategies for composing this correspondence.
Journal ArticleDOI
Factors in Reader Responses to Negative Letters: Experimental Evidence for Changing What We Teach
TL;DR: In this paper, the authors summarized the scholarly discussion about negative messages and reported the results of two pretests and two experiments using negative letters and recommended that negative letters normally begin with the reason for the refusal, and if an alternative or a compromise exists, then the writer should suggest it.
Journal ArticleDOI
Walking a Fine Line: Writing Negative Letters in an Insurance Company
TL;DR: In this article, a case study examines the situated-language practices associated with the production of negative letters in an insurance company and uses genre and sociocultural theories to identify effective (as defined by the company) strategies for composing this correspondence.
Journal ArticleDOI
The Case for “Living” Models
TL;DR: This article reviewed 50 years of negative news research and highlighted the major concerns that continue to influence the debate as educators challenge and question existing models for addressing this rhetorically complex message genre, including the importance of context and audience analysis to determine whether to adopt a direct or indirect arrangement when expressing bad news.
Journal ArticleDOI
Preparing Business Correspondence the British Way.
TL;DR: This paper focused on four key aspects of the British business message: organization, style, mechanics, and format, to allow American business writers to conform to the business-correspondence expectations of British business community.