Proceedings ArticleDOI
Desirable Features of a Chatbot-building Platform
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TLDR
Based on the experiences with three popular chatbot-building platforms - Google Dialogflow, IBM Watson Assistant and Amazon Lex, a list of desirable features that these platforms should exhibit in order to cater to their mixed user base is presented.Abstract:
There is a visible eagerness in the business community to integrate chatbots with their websites and mobile apps. They provide a humanised interface to information and can serve as digital assistants that can perform tasks on behalf of an individual. There are many commercial platforms which provide interfaces to build these chatbots. They are used by both professional software developers as well as people from non-IT backgrounds. Based on our experiences with three popular chatbot-building platforms - Google Dialogflow, IBM Watson Assistant and Amazon Lex, we present a list of desirable features that these platforms should exhibit in order to cater to their mixed user base. We also rate the availability and ease of use of these features on the current versions of these platforms.read more
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References
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Book
Developing Enterprise Chatbots: Learning Linguistic Structures
TL;DR: This chapter is an Introduction to the book and analyzes a lack of intelligence as a major bottleneck of current dialogue systems, and briefly survey current trends.
Journal ArticleDOI
Chatbots for Enterprises: Outlook
TL;DR: A new method for chatbot platform evaluation is proposed and the proposed method for the chatbot selection is demonstrated on two sample businesses – a large bank and a small taxi service.
Proceedings ArticleDOI
Hospitality of chatbot building platforms
TL;DR: This work proposes a methodological framework to evaluate support provided by a chatbot platform towards achieving quality in the application, and presents the use of the framework on a simple use case to highlight the phases of evaluation.
Proceedings ArticleDOI
A Reference Architecture for Applications with Conversational Components
TL;DR: This work presents a Reference Architecture for building conversational components of IBM Watson Assistant and Google DialogFlow, and provides two Concrete Architectures for the same.
Proceedings ArticleDOI
Contextual Reactive Pattern on Chatbot building Platforms
TL;DR: The effects of using a platform to build a chatbot is discussed and the Contextual Reactive pattern used for chatbot definition is discussed, which describes the "reaction" that must take place when the context is observed.