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Open AccessJournal ArticleDOI

Evaluación de la satisfacción y de la insatisfacción de pacientes atendidos en la unidad de atención farmacéutica a pacientes externos

J.F. Márquez-Peiró, +1 more
- 01 Mar 2008 - 
- Vol. 32, Iss: 2, pp 71-76
TLDR
Although the Satisfaction Index is a useful indicator for identifying improvements, the reasons for dissatisfaction are also required as a complement to this information.
About: 
This article is published in Farmacia Hospitalaria.The article was published on 2008-03-01 and is currently open access. It has received 19 citations till now. The article focuses on the topics: Patient satisfaction & Outpatient pharmacy.

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Citations
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Journal ArticleDOI

Using Queuing Theory and Simulation Model to Optimize Hospital Pharmacy Performance

Mohammadkarim Bahadori, +3 more
- 05 Mar 2014 - 
TL;DR: The patients' waiting times and the number of patients waiting to receive services in both shifts could be reduced by using multitasking persons and reallocating them to the time-consuming stage of filling prescriptions, using queuing theory and simulation techniques.
Journal ArticleDOI

Satisfaction of clients with the services of an outpatient pharmacy at a university hospital in northwestern Ethiopia: a cross-sectional study.

Abdrrahman Shemsu Surur, +5 more
- 11 Jun 2015 - 
TL;DR: The overall mean satisfaction level of clients of the outpatient pharmacy of Gondar University Referral Hospital in northwestern Ethiopia was low and it differed among different socio-demographic characteristics.
Journal ArticleDOI

Patient Satisfaction with Community Pharmacies Services: A Cross-Sectional Survey from Punjab; Pakistan

Muhammad Aziz, +8 more
- 19 Dec 2018 - 
TL;DR: A low level of patient satisfaction with regard to community pharmacy services in Pakistan is demonstrated and these services need improvement.
Journal ArticleDOI

Predictive Factors of Patient Satisfaction with Pharmacy Services in South Korea: A Cross-Sectional Study of National Level Data.

Sunkyung Lee, +3 more
- 05 Nov 2015 - 
TL;DR: Middle to low family incomes, fair perception of health, and employee insured individuals were significant predictors of patient satisfaction with pharmacy services, indicating that three out of four patients expressed satisfaction toward pharmacy services.
Journal ArticleDOI

Assessment of the effectiveness of pharmacotherapy follow-up in patients treated for depression.

Luciene Alves Moreira Marques, +5 more
- 01 Apr 2013 - 
TL;DR: The PF is well accepted and effective in treating depressed patients, as indicated by the reduction of the depressive and anxious symptoms.
References
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Journal ArticleDOI

Meta-analysis of satisfaction with medical care: description of research domain and analysis of overall satisfaction levels.

Judith A. Hall, +1 more
- 01 Jan 1988 - 
TL;DR: This article summarizes the study attributes as compiled from the coding form, presents grand satisfaction means over all studies, and tests for differences in satisfaction between studies that employed different methods of research.
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What Health Professionals Can Do to Identify and Resolve Patient Dissatisfaction

James W. Pichert, +7 more
- 01 Jun 1998 - 
TL;DR: All health professionals must be involved in efforts to resolve problems that compromise patient care and resources devoted to uncovering, understanding, and resolving patient complaints are likely to prove cost-effective.
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Satisfacción percibida por pacientes infectados por el VIH con la unidad de atención farmaceútica a pacientes externos (UFPE)

J.M. Ventura Cerdá, +4 more
- 01 Mar 2005 - 
TL;DR: La encuesta de satisfaccion presentada es un instrumento asequible, facil and rapido de cumplimentar, que puede ser aplicado en the practica asistencial en las unidades de atencion farmaceutica a pacientes externos para obtener una medida de Satisfaccion.
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La organización centrada en la satisfacción del paciente

Fidel Illana
- 01 Jan 2003 - 
TL;DR: El sector sanitario público se ha quedado fuera de estas corrientes de las organizaciones centradas en el ciudadano y su satisfacción, y la Administración española no cabe duda de que ha experimentado un notable cambio en relación with los administrados (sus clientes).
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Calidad percibida por los pacientes externos en la consulta de atención farmacéutica del servicio de farmacia

A. Montero, +8 more
- 01 Mar 2006 - 
TL;DR: The satisfaction degree manifested by outpatients presenting in the hospital pharmacy department pharmaceutical care clinic was known, and organizational improvement items were identified to identify organizational weaknesses.