Journal ArticleDOI
Functionality, usability, and accessibility
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TLDR
A long‐term, evolving effort to develop meaningful evaluations for assessing digital libraries relies on a combination of functionality, usability, and accessibility evaluation strategies applied iteratively to assess libraries from the perspective of patron needs.Abstract:
Purpose – Usability, functionality, and accessibility testing of digital library information services and products is essential for providing high quality services to users. This paper aims to detail a long‐term, evolving effort to develop meaningful evaluations for assessing digital libraries.Design/methodology/approach – A multi‐year study to determine appropriate evaluation techniques, tools, and methodologies for the Florida Electronic Library (FEL) and other digital library efforts. The evaluation protocols and approaches were designed iteratively over time through assessment efforts with other digital library initiatives and with multiple versions of the FEL. The research described in this paper relies on a combination of functionality, usability, and accessibility evaluation strategies applied iteratively to assess libraries from the perspective of patron needs.Findings – By combining these three methodologies, the researchers found that they were able to create a rich and robust evaluation of digi...read more
Citations
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Journal ArticleDOI
Assessing Section 508 compliance on federal e-government Web sites: A multi-method, user-centered evaluation of accessibility for persons with disabilities
TL;DR: The legal requirements of accessibility, the previous research, and the data and findings of this study are discussed, and recommendations for increasing federal e-government Web site compliance with Section 508 are offered.
Journal ArticleDOI
User-centered e-government: Challenges and benefits for government Web sites
John Carlo Bertot,Paul T. Jaeger +1 more
TL;DR: With ever increasing levels of government information and services moving online, and with many government agencies having the ultimate goal of offering many functions exclusively online, agencies need to design e-government Web sites to ensure that universal access is afforded to the users of the sites.
Journal ArticleDOI
Internet banking market performance: Turkey versus the UK
Ceren Sayar,Simon Wolfe +1 more
TL;DR: In this article, the authors compare and evaluate the internet banking services of Turkey and the UK, finding that Turkish banks offer a wider range of services from their internet branches compared to British banks, despite the fact that the UK has a more favourable environment for internet banking in terms of the level of sophistication of its banking sector and technological infrastructure.
Journal ArticleDOI
Users' evaluation of digital libraries (DLs): Their uses, their criteria, and their assessment
TL;DR: The results show patterns of users' use ofdigital libraries, their perceived important evaluation criteria, and the positive and negative aspects of digital libraries.
Proceedings ArticleDOI
Citizen-centered e-government services: benefits, costs, and research needs
TL;DR: A range of issues associated with the development and implementation of citizen-centered e-Government are presented, including a key issue is that citizencentered E-Government implies that governments know what citizens want from E- government, want to meet citizen expectations and needs, and actively seek to discover what citizens Want.
References
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Journal Article
Utilization-focused evaluation : the new century text
TL;DR: In this paper, the authors focus on more useful evaluations by using both challenge and mandate in the evaluation process, focusing on the outcome of the evaluation instead of the goals of evaluation.
Journal ArticleDOI
Retrospective vs. concurrent think-aloud protocols: testing the usability of an online library catalogue
TL;DR: Results show that concurrent and retrospective think-aloud protocols reveal comparable sets of usability problems, but that these problems come to light in different ways and raises questions about the reactivity of concurrent think- aloud protocols, especially in the case of high task complexity.
Journal ArticleDOI
Usability testing of an academic library Web site: a case study
TL;DR: Major usability principles are reviewed and the application of formal usability testing to an existing site at the University at Buffalo libraries is explored.
Journal ArticleDOI
Evaluating user-computer interaction: a framework
TL;DR: The paper describes the relationship between these three framework dimensions and relates the methods of data capture, measurements and criteria which may be appropriately applied in various evaluation contexts and considers the need to perform evaluations more effectively in the design of products and systems in the commercial world.
Journal ArticleDOI
Employing think-aloud protocols and constructive interaction to test the usability of online library catalogues: a methodological comparison
TL;DR: There were only few significant differences between the usability test approaches, mainly with respect to manner of problem detecting, task performance and participant experience, and a case can be made for preferring the concurrent think-aloud protocols over the other two methods.