Journal ArticleDOI
Introduction to a New Department
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This article is published in The Joint Commission Journal on Quality and Patient Safety.The article was published on 2003-03-01. It has received 4 citations till now.read more
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Microsystems in health care: Part 7. The microsystem as a platform for merging strategic planning and operations.
TL;DR: In this paper, the authors identify six stages in the development of the relationship between macrosystems and micro-systems, including trust making, mitigation of constraints and barriers among departments and units, creation of a common vocabulary, raising of microsystem awareness, and facilitation of reciprocal relationships.
Journal ArticleDOI
Emergency department structure and operations.
TL;DR: The purpose of this article is to explore some of the tools and technologies available in operations management in health care in general and in emergency medicine in particular to give the reader a feel for the rich variety of approaches available.
Journal ArticleDOI
Using systematic change management to improve emergency patients' access to specialist care: the Big Squeeze.
TL;DR: A set of six interventions reduced the time for ED patients to access specialist outpatient and inpatient care and achieved excellent clinician compliance rates ranging from 84% to 100%.