Open Access
journal (PDF and HTML) is available on the Elsevier site The Critical Success Factors of Business Process Management
TLDR
In this article, the authors propose an underlying theoretical framework with the utilization of three theories: contingency, dynamic capabilities and task technology fit, which is used to identify critical success factors on a case study from the banking sector.Abstract:
Although business process management (‗BPM‘) is a popular concept, it has not yet been properly theoretically grounded. This leads to problems in identifying both generic and case specific critical success factors of BPM programs. The paper proposes an underlying theoretical framework with the utilization of three theories: contingency, dynamic capabilities and task technology fit. The main premise is that primarily the fit between the business environment and business processes is needed. Then both continuous improvement and the proper fit between business process tasks and information systems must exist. The underlying theory is used to identify critical success factors on a case study from the banking sector.read more
Citations
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Proceedings ArticleDOI
A Practitioners’ Point Of View On How Digital Innovation Will Shape The Future Of Business Process Management: Towards A Research Agenda
Amy Van Looy,Geert Poels +1 more
TL;DR: This article sensitizes business executives to potential investments and practical challenges of digitalization in the workplace and identified seven expected trends in BPM practices affected by digital innovation.
Journal ArticleDOI
The use of modern management technology to improve business efficiency
TL;DR: In this paper, the authors prove the expediency of the process approach as a method for improving the company's management system and developing recommendations for optimizing key business processes and demonstrate the benefits of this approach.
Critical Success Factors of Information System Implementation in Practice: A Cultural Perspective
TL;DR: It is presented that problems and obstacles in information system implementation are not technologically or technically, but they are emerged by organizational behaviour perspectives and organization culture issues.
Dissertation
Modelo de gobernabilidad basado en COBIT para la gestión por procesos definida en un espacio multidimensional
Carmona Ramírez,Carlos Mario +1 more
TL;DR: Tabares et al. as mentioned in this paper define a nuevo modelo de gobernabilidad basado en COBIT 5 that apoya la gestion por procesos, por la ocurrencia de cambios en la organización, definida en el espacio multidimensional (MEM) propuesto by (Tabares & Lochmuller, 2012).
References
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Journal ArticleDOI
Building theories from case study research
TL;DR: In this paper, the authors describe the process of inducting theory using case studies from specifying the research questions to reaching closure, which is a process similar to hypothesis-testing research.
Journal ArticleDOI
Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance
TL;DR: In this paper, the authors draw on the social and behavioral sciences in an endeavor to specify the nature and microfoundations of the capabilities necessary to sustain superior enterprise performance in an open economy with rapid innovation and globally dispersed sources of invention, innovation, and manufacturing capability.
Journal ArticleDOI
Task-technology fit and individual performance
Dale L. Goodhue,Ron Thompson +1 more
TL;DR: This research highlights the importance of the fit between technologies and users' tasks in achieving individual performance impacts from information technology and suggests that task-technology fit when decomposed into its more detailed components, could be the basis for a strong diagnostic tool to evaluate whether information systems and services in a given organization are meeting user needs.
Journal ArticleDOI
Understanding dynamic capabilities
TL;DR: In this paper, the strategic substance of capabilities involves patterning of activity, and that costly investments are typically required to create and sustain such patterning, for example, in product development, and whether higher-order capabilities are created or not depends on the costs and benefits of the investments relative to ad hoc problem solving.
Journal ArticleDOI
Exploitation, Exploration, and Process Management: The Productivity Dilemma Revisited
TL;DR: In this article, a contingency view of process management's influence on both technological innovation and organizational adaptation is developed, arguing that while process management activities are beneficial for organizations in stable contexts, they are fundamentally inconsistent with all but incremental innovation and change.