Marketing of Services An Evaluation of the Theory

TLDR: In this article, the authors argue that the distinction between products and services is found wanting and more work needs to be done and argue that, in terms of marketing, services are not differing too much from products, and develops this contention.

Abstract: Examines the little attention given to services in the marketing literature, concluding that products versus services as a taxonomy, is difficult to sustain and likely to be dysfunctional. Argues the need to develop multi‐dimensional taxonomies that include market characteristics, relating results to the firm's marketing strategy. Proposes to stir discussion of the applicability of this separation of products and services, with particular reference to the characteristics used to make this distinction. Contends that, in terms of marketing, services are not differing too much from products, and develops this contention. Concludes that the literature relating to the distinction between products and services is found wanting and more work needs to be done.