Patent
Method, system, and program for enabling access to a plurality of services
TLDR
In this article, a plurality of service class implementations is provided for services from different vendors, wherein each service class implementation provides an implementation of methods and objects from a same abstract service class.Abstract:
Provided is a method, system, and program for enabling access to a plurality of services. A plurality of service class implementations is provided for services from different vendors, wherein each service class implementation provides an implementation of methods and objects from a same abstract service class. A service object is constructed for one service in response to at least one called method from one of the service class implementations. The service object includes information on resources of the service. Method calls are received from one service class implementation requesting information on service resources for one named service. The requested information is accessed from the service object for the named service to return to the method call.read more
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Patent
Method, system, and program for generating a workflow
Wayne F. Miller,Alan Tsu-I Yaung +1 more
TL;DR: In this paper, a plurality of graphical user interfaces (GUI) panels are displayed through which a user may define nodes of a workflow and associate at least one action and user with each node.
Patent
Method, system, and program for executing a workflow
TL;DR: In this article, a workflow class implements methods and objects to provide information on and control of workflows, and a work item class implements a set of objects to manipulate work items when executing one workflow.
Patent
Dynamic customer satisfaction routing
TL;DR: In this article, the authors propose a key performance indicator template, which is linked with a project comprising routing rules, triggers, and specific actions that are driven as a result of the template.
Patent
Universal workflow-based routing
Eli Ben Borodow,Ran Ezerzer,Ali Aljane,William Scott Seebauer,Imed Yahmadi,Edwin Kenneth Margulies +5 more
TL;DR: Workflow Templates as discussed by the authors provide the means to create, define and store the name and definition of and 'trigger points' for each workflow item, and trigger points for when a document is used are also determined when creating the template.
Patent
Guided procedure framework
Joerg Beringer,Cyrille Waguet,Michael Hatscher,Sabine Wagner,Susanne Lencinas,Annette Haeussler +5 more
TL;DR: In this paper, the authors describe a system and techniques relating to associating a procedure with actions and resources, which can be grouped into one or more phases and a navigation model may be provided for tracking the status of deliverables, contributors, resources or the completion of the procedure.
References
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Patent
Business alliance identification in a web architecture Framework
TL;DR: In this article, a method for identifying alliances among a plurality of business entities in components of a network framework is provided, and a pictorial representation is displayed of the current network framework and the components.
Patent
Method and apparatus for building business process applications in terms of its workflows
Pablo A. Flores,Rodrigo F. Flores,Raul Medina-Mora Icaza,Jaime Garza Vasquez,John A. McAfee,Manoj Kumar,Manuel Jasso Nunez,Terry Winograd,Harry K. T. Wong,Roy I. Gift +9 more
TL;DR: In this paper, the authors present a method and system which provides consultants, business process analysts, and application developers with a unified tool with which to conduct business process analysis, design, documentation and to generate business process definitions and workflow-enabled applications.
Patent
Multi-object identifier system and method for information service pattern environment
TL;DR: In this paper, a system and method for implementing an association of business objects without retrieving said objects from a database on which they are stored is presented, where a business object in the business cache is provided and an instance of an associated object is stored on a database.
Patent
Distributed workflow resource management system and method
TL;DR: In this article, a system and method for distributed resource management in a computer network operating under control of workflow management software system (WFMS) to manage plural resources to perform a workflow process that includes multiple process activities, uses two-step resource assignment to manage resources at two levels.
Patent
Method and architecture for the creation, control and deployment of services within a distributed computer environment
TL;DR: In this paper, a distributed computing system comprising a plurality of computer hosts, a communication network for exchanging information and data between the computer hosts and software-based services, distributed throughout the computing system is disclosed.