Proceedings ArticleDOI
Robotic Process Automation in Latin American Organizations: Survey and Evaluation of the Current State of Technology Adoption
Marcelo Fantinato,L. H. Thom +1 more
TLDR
A survey with professionals regarding the application of RPA in their organizations and a descriptive evaluation of the current state of robotic process automation adoption in the evaluated organizations in Latin America is presented in this paper .Abstract:
Context: Business processes have long relied on two types of resources to perform work: humans and information systems (IS). Despite the high performance of IS, still, much of the repetitive work has been done by humans for reasons including implementation cost and technical debt, among others. Now, robots are joining offices as a possible third workforce. Robotic Process Automation (RPA) is already a reality in many organizations, performing much of the work previously dependent on manual labor. Problem: While RPA offers innovative ways to automate work, it is also limited in automating complex activities. To propose solutions, we must understand these limitations by evaluating how organizations are automating their processes with RPA and trying to overcome these problems. Solution: In this study, we seek answers about how organizations are dealing with the limitations of RPA and what technologies are being used to create smarter automation. IS Theory: Work systems theory. Method: Questionnaire survey with professionals regarding the application of RPA in their organizations and a descriptive evaluation of the current state of RPA adoption in the evaluated organizations in Latin America. Summary of Results: While some practitioners have not perceived limitations, others reported obstacles to process unstructured data and automate complex decisions, as well as preparing bots to learn and adapt. AI techniques and business automation technologies have been experimented with as ways to surpass some limitations. Contributions and Impact to IS: This paper provides an overview of the current state of RPA adoption in Latin American organizations and how it is evolving to create smarter, more sustainable automation.read more
References
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A general, yet useful theory of information systems
TL;DR: A general, yet useful theory of information systems that tries to be equally applicable to all information systems, and not just to a particular type of application such as TPS, MIS, DSS, EIS, GSS, or ERP.
Communications of the Association for Information Systems
Raymond Papp,Tom Brier +1 more
TL;DR: How the Slammer infestation spread, the damage it caused, the crisis in vulnerability patching that it underscored, and the implications of the fact that Slammer probably was the first of a new class of worms predicted by Staniford, Paxson, and Weaver are looked at.
Book ChapterDOI
A Method to Improve the Early Stages of the Robotic Process Automation Lifecycle
TL;DR: A new proposal for the early stages of an RPA project: the analysis of a process and its subsequent design is described and evaluated, along with a number of limitations that need to be addressed such that it can be applied in wider contexts.
Proceedings ArticleDOI
Robotic Process Automation: A Case Study in the Banking Industry
TL;DR: A case study in the banking sector is presented, which illustrates some examples of benefits and risks arising from BPM solutions that use AI-related agents/artifacts, and points out the fact that immature or not well-trained models can eventually decrease productivity and increase errors from unsupported or even wrong decisions.
Proceedings ArticleDOI
Delineated Analysis of Robotic Process Automation Tools
TL;DR: This paper will be providing an analysis of three of the leading RPA platforms namely, UiPath Studio, Automation Anywhere and Blue Prism to help the commercial industries to determine which platform is the most eligible to use.