Patent
System for integrating telephony data with data processing systems
Suresh K. Gursahaney,Daniel J. Helm,Dana R. Lee,Richard J. Madrid,Valerie S. Mckenzie,Steven K. Miller +5 more
TLDR
In this article, a system for providing an automatic interface between a host based, menu driven application program and a telephone network is described, which includes a host access table stored in a memory in the workstation, containing operational commands.Abstract:
A system is disclosed for providing an automatic interface between a host based, menu driven application program and a telephone network. The system includes a host access table stored in a memory in the workstation, containing operational commands. An interface program stored in the workstation memory executes the commands in the host access table, to perform interfacing functions between the host application program and the telephone network.read more
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Multifactorial optimization system and method
TL;DR: In this paper, the authors propose a method for providing unequal allocation of rights among agents while operating according to fair principles, comprising assigning a hierarchal rank to each agent, providing a synthetic economic value to a first set of agents at the a high level of the hierarchy, allocating portions of the synthetic economy value by the first sets of agents to a second subset of agents, at respectively different hierarchal ranks than the first set, and conducting an auction amongst agents using the synthetic economic values as the currency.
Patent
Call management system with call control from user workstation computers
Paul C. Rogers,S. Thomas Emerson,John M. Saltwick,John J. Daleiden,Gregory S. Wohlenberg,Mark E. Fogle +5 more
TL;DR: In this paper, a call management computer intercepts incoming calls and controls the handling of such calls according to instructions received from the users' workstations, which are accessed via the digital data network.
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Telephonic-interface statistical analysis system
TL;DR: In this paper, a system D interfaces with a multiplicity of individual terminals T 1-Tn of a telephone network facility C, at the terminals callers are prompted by voice-generated instructions to provide digital data that is identified for positive association with a caller and is stored for processing.
Patent
Telephony control system with intelligent call routing
TL;DR: In this article, a system and method for communicating in a communication network, comprising presenting a communication comprising data over a communications network to a router, being adapted to route the communication to one of a plurality of available network destinations, automatically executing a communication targeting algorithm in the router, based at least in part on the data.
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One number, intelligent call processing system
James D. Shaffer,George G. Moore +1 more
TL;DR: In this article, a one number, multi-application, intelligent call processing system provides service benefits to a caller, a servicing location and a vanity number advertiser during a call, parallel to the call and/or post call in an integrated common architecture.
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Patent
Switchless automatic call distribution system
TL;DR: In this paper, an automatic call distributing system for automatically distributing telephone calls placed over a network to one of a plurality of agent stations connected the network via network service interfaces and providing agent status messages to the network, the system including receiving means connected via a network service interface for receiving the agent status message and a call arrival message from the network indicating that an incoming call has been made on the network.
Patent
Customer account online servicing system
TL;DR: In this paper, a method and an apparatus for direct and immediate updating of customer account information, handling inquiries, and initiating communications is disclosed, and a retrofit device is disclosed for use with existing systems.
Patent
Method and apparatus for customer account servicing.
TL;DR: In this article, a method and an apparatus for retrofitting and extending or upgrading an existing customer account servicing system to provide for automated handling and processing of both incoming and outgoing calls is presented.
Patent
Verbally interactive telephone interrogation system with selectible variable decision tree
TL;DR: In this article, an improved telephone interrogation system is provided in which a two-way telephone subscriber network, such as a Touch-Tone type twoway telephone user network, is utilized to enable both telephone call placement and individualized remote variable audio message selection and interrogation of prerecorded audio messages as well as remote response accumulation.
Patent
Method to manage concurrent execution of a distributed application program by a host computer and a large plurality of intelligent work stations on an SNA network
TL;DR: In this paper, a distributed application program is processed in a SNA type network having a host processor executing a virtual machine type operating system and a relatively large plurality of terminals, in which a plurality of run ready virtual machines are established at the host and primed by pre-initializing each machine with the host resident portion of the application program under the control of a Virtual Machine Pool Manager that was previously created.