Journal ArticleDOI
Systems approach to knowledge development for creating new products and services
TLDR
An effective validation and feedback system for the product and service designs were created using CID participants for the second time in tandem with focus groups, individual in-depth interviews and test marketing.Abstract:
Innovative products and services were created using a combination of consumer-idealized design (CID) and market research. CID played a significant role by providing out-of-box thinking, with new design concepts and ideas. Stakeholder participation and input from the first CID session and the application of field research helped with developing knowledge and understanding regarding stakeholder needs and desires. This in turn provided guidelines to perfect concepts and more advantageously to position and promote new product and service offerings. In addition, an effective validation and feedback system for the product and service designs were created using CID participants for the second time in tandem with focus groups, individual in-depth interviews and test marketing. Copyright © 2001 John Wiley & Sons, Ltd.read more
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Journal ArticleDOI
Collaborative Business Engineering: A Decade of Lessons from the Field
TL;DR: The field experiences show that the CBE approach can be successfully applied for BPR projects in real life, and combines a BPR process with collaboration and simulation modeling support to address the reasons for failure in BPR.
Journal ArticleDOI
Issues in the design of facilitated collaboration processes
TL;DR: It is discovered that although the activities performed and information used by novices is not very different from expert practices, their limited experience makes them less flexible, and when the actual session brings surprises such as different outcomes or conflict,novices cannot easily adapt their designs to accommodate these.
Journal ArticleDOI
Business process management: a systemic approach?
TL;DR: The contribution to the body of knowledge on BPM derives from the identification of systemic characteristics in it, thus justifying its practical application to organisations in order to ensure better systemicity and adaptability.
Journal ArticleDOI
Identifying the effects of cannibalization on the product portfolio
TL;DR: In this article, a case study with real data from a consumer beverage company illustrates the practical applicability of the model, which can be used to identify the level of product cannibalization at the product, product group, family and brand levels in the portfolio.
Journal ArticleDOI
A Soft and Hard Systems Approach to Business Process Management
TL;DR: In this article, a hybrid soft and hard systems approach is proposed to allow early extraction of critical business process, which when improved, will lead to quicker benefits, but little work has been done in attempting to make the BPM initiatives themselves efficient.
References
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On Method in Consumer Research: A Critical Relativist Perspective
TL;DR: This article argued that a relativistic construal of this area is far superior to a positivistic approach because: (1) it provides a more accurate description of how knowledge is actually generated in the field, (2) it offers a more rigorous and tough-minded approach to the evaluation of knowledge claims in the discipline, and (3) it suggests a framework for coming to grips with the various problems that arise in day-to-day research.
Book
Re-Creating the Corporation: A Design of Organizations for the 21st Century
TL;DR: Ackoff's Re-Creating the Corporation as mentioned in this paper is a masterful blueprint for understanding and creating model corporate systems, which is the culmination of a lifetime of innovative and insightful business thought from one of the business world's premier thinkers, is essential reading for those attempting to navigate the rapidly changing economic environment of the next millennium.
Journal ArticleDOI
A synthesis of systems inquiry and the eastern mode of inquiry
TL;DR: Two methodologies are examined, that of systems inquiry and the Eastern mode of inquiry, and are viewed as refinements to the limiting assumptions of traditional scientific methodology, and a synthesis is achieved that approaches a theoretically complete account of all possible phenomena.