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The Knowledge Management Toolkit: Practical Techniques for Building a Knowledge Management System with Cdrom
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The Knowledge Management Toolkit as mentioned in this paper provides a strategic roadmap for knowledge management and teach how to implement knowledge management in a company, step by step, using a knowledge management toolkit.Abstract:
From the Book:
PREFACE: Preface
Real knowledge is to know the extent of oneOs ignorance
Confucius
In the quest for sustainable competitive advantage, companies have finally come to realize that technology alone is not that. What sustains is knowledge. It is in unchaining knowledge that lies in your companyOs people, processes, and experience that the hope for survival rests. Peter Drucker warned us years ago, but itOs only now that companies have finally woken up to the value of managing their knowledge and bringing it to bear upon decisions that drive them up or out of existence.
If your organization is confused by vendor buzz and consultant pitches about how they and their products can solve all your knowledge problems, be forewarned: ItOs not that easy. Knowledge management (KM) is just about 35 percent technology. While technology is the easy part, itOs the people and processes part that is hard.
The Knowledge Management Toolkit will provide you with a strategic roadmap for knowledge management and teach you how to implement KM in your company, step by step. Technology should not always be mistaken for computing technology; the two are not synonymous. Chapter 1, rather than this preface, introduces you to KM and to this book. Before you begin, a notational warning would be in order. YouOll find a lot of citations because of the cumulative tradition that this book follows by choice. However, do not let this distract you; all that you need to comprehend a topic being discussed is footnoted on the same page. You can safely ignore all endnotes without losing any information (unless you wanttotrace bibliographic history). When a URL is mentioned in the text, you will likely find further information on it in Appendix D.
YouOll hear about the silver bullet, a term rooted in folklore of the American Civil War. It supposedly emerged from the practice of encouraging a patient who was to undergo field surgery to bite down hard on a lead bullet Oto divert the mind from pain and screamingO (American Slang, Harper & Row, New York, 1986). YouOll soon realize that youOve found the silver bullet of business competitiveness.
Think of this book as a conversation between you and me. Remember to visit the companion site at www.kmtoolkit.com. I would love to hear your comments, suggestions, questions, criticisms, and reactions. Feel free to email me at atiwana@acm.org
Amrit Tiwana
Atlantaread more
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Journal ArticleDOI
Transferring, Translating, and Transforming: An Integrative Framework for Managing Knowledge Across Boundaries
TL;DR: The paper examines managing knowledge across boundaries in settings where innovation is desired and how this relates to the common knowledge that actors use to share and assess each other's domain-specific knowledge.
Journal ArticleDOI
Knowledge management in software engineering
Ioana Rus,Mikael Lindvall +1 more
TL;DR: Whether or not many software organizations admit it, they face the challenge of sustaining the level of competence needed to win contracts and fulfill undertakings.
Journal ArticleDOI
Knowledge Management and Organizational Learning
TL;DR: Knowledge management is a set of relatively-new organizational activities that are aimed at improving knowledge, knowledge-related practices, organizational behaviors and decisions and organizational performance and the "intermediate outcomes" of KM are improved organizational behaviors, decisions, products, services, processes and relationships.
Journal ArticleDOI
Knowledge management in public administration
TL;DR: Four public administration KM areas are considered: enhance decision making within public services; aid the public to participate effectively in public decision making; build competitive societal IC capabilities; and develop a knowledge‐competitive work force.
Journal ArticleDOI
An Empirical Investigation of Knowledge Management Systems' Success
TL;DR: This research provides an empirical study by constructing a set of questionnaire items to measure knowledge management system success and to answer the following questions: What are the appropriate dimensions for evaluating the success of KMS?