Journal ArticleDOI
Lean, six sigma and lean sigma: fads or real process improvement methods?
Dag Näslund
- Vol. 14, Iss: 3, pp 269-287
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TLDR
If six sigma and lean are new methods, or if they are repackaged versions of previously popular methods – total quality management (TQM) and just‐in‐time (JIT) – is explored.Abstract:
Purpose – The purpose of this paper is to explore if six sigma and lean are new methods, or if they are repackaged versions of previously popular methods – total quality management (TQM) and just‐in‐time (JIT).Design/methodology/approach – The study is based on a critical comparison of lean with JIT and six sigma with TQM, a study of the measure of the publication frequency – the number of academic articles published every year of the previous 30 years – for each topic, and a review of critical success factors (CSF) for change efforts.Findings – The more recent concepts of lean and six sigma have mainly replaced – but not necessarily added to – the concepts of JIT and TQM. lean and six sigma are essentially repackaged versions of the former, and the methods seem to follow the fad (product) life cycle. The literature offers fairly similar and rather general CSF for these methods, e.g. top management support and the importance of communication and information. What seems to be missing, however, is the need ...read more
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Lean manufacturing: literature review and research issues
TL;DR: A review of Lean Manufacturing (LM) literature can be found in this paper, where the authors highlight the divergent definitions, scopes, objectives, and tools/techniques/methodologies.
Journal ArticleDOI
The critical success factors of business process management
TL;DR: In this paper, the authors propose an underlying theoretical framework with the utilization of three theories: contingency, dynamic capabilities and task-technology fit to identify critical success factors on a case study from the banking sector.
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Book ChapterDOI
The iron cage revisited institutional isomorphism and collective rationality in organizational fields
Paul DiMaggio,Walter W. Powell +1 more
TL;DR: In this paper, the authors argue that rational actors make their organizations increasingly similar as they try to change them, and describe three isomorphic processes-coercive, mimetic, and normative.
Posted Content
Out of the Crisis
TL;DR: Deming's theory of management based on the 14 Points for Management is described in Out of the Crisis, originally published in 1982 as mentioned in this paper, where he explains the principles of management transformation and how to apply them.
Book
Out of the Crisis
TL;DR: Deming's theory of management based on the 14 Points for Management as discussed by the authors was used in the Out of the Crisis, originally published in 1982, to explain the principles of management transformation and how to apply them.
Journal Article
Using the balanced scorecard as a strategic management system
Robert S. Kaplan,David P. Norton +1 more
TL;DR: The concept of balanced scorecard was introduced by Robert S. Kaplan and David P. Norton as mentioned in this paper to measure performance from three additional perspectives: customers, internal business processes, and learning and growth.
Book
The Toyota way : 14 management principles from the world's greatest manufacturer
TL;DR: The "Toyota Way" as mentioned in this paper is a set of 14 management principles and philosophy that drive Toyota's quality and efficiency-obsessed culture, and can be applied to any business process, whether in services or manufacturing.