Trajectories of E-Government Implementation for Public Sector Service Delivery in Kazakhstan

TLDR: In this paper, the trajectories of e-government implementation for public sector service delivery in Kazakhstan are examined and available evidence suggests that even the partial implementation of eGovernment accrues benefits, while the operational challenges, such as the lack of political support and consensus, the digital divide, the lack qualified human resources, language, and infrastructure development, need to be addressed to ensure a cost-efficient, cost-effective, accountable, and transparent service delivery to Kazakhstanis.

Abstract: The impact of Information and Communication Technologies (ICTs) on public sector service delivery is immense as evidenced in Kazakhstan, a post-Soviet republic, and beyond. This article critically examines the trajectories of e-government implementation for public sector service delivery in Kazakhstan. Available evidence suggests that even the partial implementation of e-government accrues benefits, while the operational challenges, such as the lack of political support and consensus, the digital divide, the lack of qualified human resources, language, and infrastructure development, need to be addressed to ensure a cost-efficient, cost-effective, accountable, and transparent service delivery to Kazakhstanis.