How do consumers and merchants perceive the trade-off between payment efficiency and security?
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Consumers and merchants perceive the trade-off between payment efficiency and security differently based on various factors. Research indicates that perceived security strongly influences consumers' continuous intention to use mobile payment services . Additionally, studies highlight the importance of e-payment security in influencing customers' purchase intentions in e-commerce transactions . Furthermore, the development of secure electronic payment protocols in e-commerce aims to enhance security effectiveness while maintaining efficiency in transactions . Understanding consumers' security risk tolerance is crucial in shaping their benefit-cost appraisal and trade-off process when using mobile payment services . Overall, the balance between payment efficiency and security is a critical consideration for both consumers and merchants in ensuring trust and usability in digital payment methods.
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37 Citations | Not addressed in the paper. |
| Consumers prioritize ease of use and usefulness over payment security, while merchants focus on enhancing security without compromising efficiency in e-commerce transactions. | |
| Consumers and merchants perceive the trade-off between payment efficiency and security positively in the proposed secure electronic payment system for e-commerce, enhancing confidentiality, integrity, and anonymity. |
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