How effective are current mitigating measures in preventing or reducing the impact of inaudible ultrasound attacks on voice assistants?5 answersCurrent mitigating measures, such as acoustic metamaterial filters, have shown effectiveness in preventing or reducing the impact of inaudible ultrasound attacks on voice assistants. These filters, composed of resonant unit cells, modulate received signals in the ultrasound spectrum, effectively blocking inaudible attacks while leaving normal audible signals unaffected. Research on inaudible attacks using near-ultrasound trojans highlights the success of Single Upper Sideband Amplitude Modulation (SUSBAM) in generating near-ultrasonic audio from audible sources, with a focus on defense tactics paired with attack methods for prompt-response options. These studies emphasize the importance of comprehensive detection, attack design, and the potential for embedding secret messages through inaudible signals, showcasing the evolving landscape of security measures against such attacks.
What are the most effective methods for phishing mitigation in the workplace?5 answersThe most effective methods for phishing mitigation in the workplace involve a combination of strategies. Training and awareness campaigns on social engineering, as well as the utilization of artificial intelligence/machine learning (AI/ML), have been identified as highly effective measures. Additionally, unsupervised clustering techniques have shown promise in grouping human-reported phishing emails based on underlying scams, aiding in better defense against phishing attacks. It is crucial to enhance employees' anti-phishing awareness through informal channels like conversations with friends, news stories, newsletters, social media, and podcasts, aligning expert advice with current practices and desires. Moreover, employing deep learning algorithms, such as a convolutional neural network with bi-directional long short-term memory (CNN-BiLSTM), can significantly enhance predictive models for phishing URL detection, ensuring high accuracy and low false positive rates in identifying phishing websites.
What are the benefits of using chatbots in customer service?4 answersChatbots in customer service offer several benefits. Firstly, they can reduce customer service costs and handle multiple users simultaneously. Secondly, chatbots provide a direct and immediate means of contact with customers, allowing for a personalized service experience. Thirdly, chatbots are available 24/7 with no extra cost, relieving humans from repetitive tasks and providing multi-lingual support. Additionally, chatbots can respond to a variety of troubleshooting queries without any latency, improving the efficiency of customer service. Furthermore, chatbots can automate processes, build trust with customers, and increase productivity in customer service. Overall, the use of chatbots in customer service enhances efficiency, reduces costs, and improves the quality of service provided to customers.
How can scam bank phishing be mitigated?3 answersScam bank phishing can be mitigated through the use of various techniques and technologies. One approach is the implementation of client-side defenses such as browser plug-ins and classification techniques, which can inspect HTML pages and detect phishing attacks with high accuracy. Another method is to provide comprehensive and engaging training programs for personnel, focusing on both technical and non-technical attacks like social engineering. Multi-factor authentication (MFA) can also be employed, which combines techniques like user signature image recognition and secret question answers to authenticate users and generate secure session keys. Additionally, the use of blockchain technology in the banking sector can enhance security by providing transparency, auditability, and data encryption, thereby preventing unauthorized access and tampering of data. By combining these approaches, the risk of scam bank phishing can be significantly reduced.
How can chat bots be used to improve customer service?5 answersChatbots can be used to improve customer service by addressing the limitations of limited training data and real-world user questions. One approach is to use a data-centric solution consisting of badcase detection, bad case correction, and answer extraction modules, which can automatically fix online badcases and improve online performance. However, it is important to consider consumers' evaluations of bot-provided service, as negative evaluations can arise due to the belief that service automation is motivated by firm benefits at the expense of customer benefits. This negative effect can be eliminated by sharing the economic surplus derived from automation with consumers through price discounts. Additionally, the use of chatbots can enhance customer bonding with firms by improving trust, commitment, service quality, and technology. It is important to note that chatbots should handle simple tasks and leave more complex ones to humans, and the development of chatbots should be a continuous process that requires careful resource planning.
How to handle Captcha in Robot Framework?8 answers