What factors contribute to the measurement of integrated satisfaction?
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Factors that contribute to the measurement of integrated satisfaction include the evaluation of key elements such as access, communication, and relationships . Additionally, the importance and performance analysis (IPA) technique can be used to identify critical satisfaction factors by analyzing multi-attributes of various products and deriving the relative importance of attributes in customer satisfaction research . The IPA method can also measure the nonlinear relationship between attribute performance and overall satisfaction . Furthermore, the integrated model of IS satisfaction suggests that information and system quality should be modeled as second-order constructs, and context-specific information and system characteristics should be included in the model to better understand IS characteristics important in system administration . Overall, these factors contribute to a comprehensive understanding of integrated satisfaction measurement.
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Open access 01 Apr 2014 3 Citations | The paper does not explicitly mention the factors that contribute to the measurement of integrated satisfaction. |
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| The paper does not explicitly mention the factors that contribute to the measurement of integrated satisfaction. |
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