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What is awaremess in e government servuces? 

Service quality
E-governance
Government (linguistics)
Quality (philosophy)
Context awareness
Best insight from top research papers

Awareness in e-government services refers to citizens' knowledge and understanding of the availability and benefits of online government platforms. Studies highlight that citizens may lack awareness due to a lack of gender equality in access to e-government services, physical barriers like distance to government offices, and a silo-based approach to service provision. Enhancing awareness involves improving information quality, system quality, and service quality in e-government applications. Strategies like the GeS-CAS framework can help manage knowledge and communication effectively to increase citizen awareness and usage of e-services. Overall, awareness plays a crucial role in ensuring the success and utilization of e-government systems, requiring targeted efforts to bridge information gaps and promote accessibility.

Answers from top 5 papers

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Papers (5)Insight
Open access•Dissertation
Government e-services delivery requires citizens awareness : the case of Brunei Darussalam
Adam Jait
01 Jan 2012
7 Citations
Awareness in e-government services refers to citizens' knowledge and utilization of online government platforms. In Brunei Darussalam, lack of citizen-centric services hindered awareness despite improving ICT literacy.
Open access•Journal Article
A study on awareness of e-governance services provided through akshaya centres in kerala with special reference to malappuram district
P Nissar, C Yakoob 
21 Aug 2014-Abhinav-National Monthly Refereed Journal Of Research In Commerce & Management
1 Citations
Awareness in e-government services refers to citizens' knowledge and acceptance of digital platforms like Akshaya centres in Kerala, aiming to provide government services efficiently and transparently to rural areas.
Open access
Demographic Variables’ Affect On Male And Female Awareness To Use Of E-Government Service In Pakistan
Zulfiqar Haider Zaidi, Ameer Ali Abro, Muhammad Shafi Messo, Ghulam Akbar Mahesar 
26 May 2017
5 Citations
Awareness in e-Government services refers to citizens' knowledge and understanding of utilizing electronic government platforms, with a focus on demographic variables like gender, age, and internet literacy in Pakistan.
Journal Article•DOI
Leveraging context awareness in designing mobile e-government
E. Agbozo, A. N. Medvedev 
01 Dec 2020
1 Citations
Awareness in e-government services refers to integrating context-aware programming, like Google's Awareness API, to enhance user experience and e-participation, as discussed in the study on mobile e-government design.
Open access•Journal Article•DOI
The role of awareness in appraising the success of E-government systems
Imdadullah Hidayat Ur Rehman, Jamshid Ali Turi, Joanna Rosak-Szyrocka, Mohammad Nurul Alam, Ladislav Pilař 
08 Mar 2023-Cogent Business & Management
4 Citations
Awareness in e-government services refers to government campaigns motivating citizens to use E-Gov systems, as highlighted in the study on the success of E-Gov systems in developing countries.

Related Questions

What is e-governance?4 answersE-governance, also known as electronic governance, refers to the utilization of Information and Communication Technology (ICT) in the realm of governance to transform how governments operate and enhance service delivery mechanisms. It involves the digitization of public services, adoption of technologies like artificial intelligence and Internet of Things, and the establishment of citizen-centric administration. E-governance aims to improve public administration, governance, and service delivery efficiency, ultimately fostering trust in the government. Governments worldwide, including India, have invested significantly in e-governance initiatives to enhance service delivery and achieve socio-economic development goals. The core principles of e-governance include transparency, accountability, effectiveness, and public engagement, contributing to good governance practices.
What is electronic Government?5 answersElectronic Government, often referred to as e-government, encompasses the utilization of information and communication technologies by government entities to enhance public services and interactions with citizens and businesses. It involves the digital delivery of government information and services, promoting transparency, efficiency, accessibility, and accountability. E-government plays a crucial role in the digital transformation of public administration, leading to the formation of netocratic governance models that prioritize effective e-democracy and citizen engagement. Advantages of e-governance include improved service quality, reduced corruption, cost savings, environmental preservation, and fostering innovation in public administration. Successful implementation of e-government, as seen in Estonia, involves leveraging information technology, ensuring state funding, and enhancing citizen participation in decision-making processes.
How can e-government transform governmevt services to the public?5 answersE-government can transform government services to the public by utilizing information technology to provide efficient and accessible services. It aims to make government administration easier, faster, transparent, and effective, following the principles of good governance. E-government simplifies processes, improves service delivery, standardizes services, and enhances transparency and accountability. It strengthens the relationship between the government and stakeholders, creating partnerships for the betterment of people. However, the successful implementation of e-government relies on civil servants' appreciation and adoption of e-government innovations. Challenges in e-government-based public services include applying information systems, knowledge, and access to information, especially in rural communities. To overcome these obstacles, community service programs can be implemented to improve community capability and accessibility in utilizing e-government public services.
What is e governance?5 answersE-governance refers to the use of information and communication technologies (ICTs) in the delivery of government services to citizens. It involves the application and usage of ICT to improve service delivery, citizen participation, and transparency in government operations. E-governance has been adopted by governments worldwide to run daily affairs, facilitate efficient delivery of public services, and establish trust towards the government. It aims to make the administration citizen-centric and revamp the delivery of public services. E-governance in the financial sector can bring economic prosperity by curbing corruption and bribery. The concept of smart e-governance involves the use of artificial intelligence (AI), machine learning, and data analytics to transform public service delivery and provide more efficient and personalized services to citizens. E-governance practices have been found to positively impact the quality of service delivery through government-to-citizen (G2C) interactions.
What is E government?5 answersE-government refers to the use of information and communication technology (ICT) by governments to provide citizens and businesses with convenient access to government information and services, improve service quality, and promote citizen participation in democratic processes. It involves the use of web-based Internet applications and other innovative technologies to enhance government operations and engage citizens. E-government aims to optimize government management systems and work processes through the use of ICT, creating partnerships between the government and stakeholders for the betterment of people. It also involves the use of advanced and secure e-government networks to protect data from security threats and risks. E-governance, on the other hand, is a broader concept that encompasses the use of ICT by government and civil society to promote citizen participation in the governance of political institutions.
How does e-government affect the delivery of government services?4 answersE-government has a significant impact on the delivery of government services. It allows for more convenient and faster access to services and information, benefiting citizens by reducing the number of procedures, time, and cost required to start a business. However, the implementation of e-government services should pay attention to the effectiveness and quality of these services. The provision of e-services can lead to unequal service quality, serving those who already have ICT competencies. City halls play a crucial role in delivering e-services, and efforts should be focused on enhancing interaction, transaction, and e-democracy levels. The performance of e-governance in Jordan needs improvement, particularly in terms of information and communication technology advancement and data protection. Overall, e-government has the potential to transform the citizen service delivery system, but it requires attention to critical factors and the needs of citizens.

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