Showing papers on "Service provider published in 1979"
TL;DR: The authors describe the dichotomy in the concept of community mental health centers as a service provider for underserved populations, and another holds that it is an agent of social change.
Abstract: The authors describe the dichotomy in the concept of community mental health centers. One view regards the community mental health center as a service provider for underserved populations, and another holds that it is an agent of social change. Deprofessionalization of community mental health centers has resulted from this lack of clear purpose, curtailment of funds, and conflicts over authority, service delivery, and control of the centers. Deprofessionalization has led to a decline in the number of psychiatrists in community mental health centers and a potentially negative impact on the quality of patient care.
52 citations
14 citations
TL;DR: A review of cases illustrates various alcohol-related problems experienced by the elderly and intervention techniques for curbing consumption of alcohol and ameliorating its adverse effects on their lives.
Abstract: Service providers and family members need to be aware of the multiple effects alcohol abuse has on the elderly. A review of cases illustrates various alcohol-related problems experienced by this gr...
12 citations
01 Jan 1979
TL;DR: In this article, the authors define and illustrate "evaluation" and describe some lessons that have been learned over the last ten years by persons conducting evaluation research in the United States, and their hope is that these lessons will prove useful for those who commission or conduct evaluations of nutrition-related projects in lesser developed countries in Latin America.
Abstract: This chapter is intended to define and illustrate “evaluation” and to describe some lessons that have been learned over the last ten years by persons conducting evaluation research in the United States. Our hope is that these lessons will prove useful for those who commission or conduct evaluations of nutrition-related projects in lesser developed countries, especially Latin America. The lessons are relevant to:
a.
Deciding which projects are or are not worth evaluating;
b.
Determining who should ask the evaluation questions;
c.
Deciding who should conduct the evaluations;
d.
Determining whether random assignment to treatments is possible and where it is not possible;
e.
Ascertaining which qua si-experimental or nonexperimental designs can be implemented;
f.
Deciding upon the measures of project or program impact;
g.
Measuring the extent to which a promised treatment has actually been delivered;
h.
Ascertaining the extent to which the findings from evaluating a single project or program can be generalized to other settings, times, service providers, and service recipients; and
i.
Determining the relative emphasis to be given to “summative” and “formative” goals.
9 citations
TL;DR: In this paper, an attempt to obtain client evaluation of services rendered in face-to-face encounters between service providers and their older clients was made by the client, the service provider, and an observer.
Abstract: This study reports an attempt to obtain client evaluation of services rendered in face-to-face encounters between service providers and their older clients. Evaluation of the encounter was made by the client, the service provider, and an observer. The findings revealed uniform client satisfaction independent of service provider or observer evaluations. Specific reasons for the lack of variance in client evaluations are provided and policy implications are discussed.
8 citations
01 Jun 1979
TL;DR: The workshop is being sponsored by the American Society for Public Administration, Greater Kansas City Chapter as discussed by the authors and the purpose of this workshop is to share these challenges of public service with college students.
Abstract: IN PUBLIC CONTROVERSY ADMINISTRATION Challenges of Public Service RICHARD F. DAVIS General Manager, Kansas City Area Transportation Authority On behalf of the American Society for Public Administration, Greater Kansas City Chapter, I am very pleased to welcome you to this workshop to discuss the challenges of public service. Today, public service is an exciting and challenging place to be. The purpose of this workshop is to share these challenges of public service with college students. The workshop is being sponsored by the American Society for Public Administration, Greater Kansas City Chapter. The Society, known
6 citations
01 Jan 1979
TL;DR: This article will examine one of the demonstration projects, which attempted to incorporate a specialization in alcoholism treatment in a program leading to the Master of Social Work degree.
Abstract: and Alcoholism funded several demonstration projects to train students in the helping professions to work in the area of alcoholism. These projects had broad-based goals, focusing on training not only for service roles but also for roles related to policy-making and the management of relevant health and social service systems. One of the most significant objectives, cutting across all levels and modes of intervention, was to improve service providers' perceptions of and attitudes toward persons with alcohol-related problems. This goal was seen as a necessary preliminary to achieving the more primary goal of increasing the number of trained professionals who could deliver new and expanded alcoholism treatment services. Although the results of these demonstration projects are not generally available in the literature, this article will examine one of these projects, which attempted to incorporate a specialization in alcoholism treatment in a program leading to the Master of Social Work degree. Most of the research concerned with the effects of educational programs in alcoholism has focused on short-term in-service or
5 citations
TL;DR: Birenbaum et al. as discussed by the authors proposed that part of the decline in services can be explained by changes in the relative status of providers and consumers of services in many cities and proposed a rationale for a solution.
Abstract: Although objective measures of the decline of municipal services are hard to obtain and harder to interpret, there is a strong subjective sense that municipal services have declined from the level of some previous time. This sentiment is reinforced by the increase in municipal budgets and in serviceability ratios (number of service providers per 10,000 of population) in virtually all municipal service divisions. I propose that part of the decline in services can be explained by changes in the relative status of providers and consumers of services in many cities. Two aspects of status are pertinent. First, in earlier years, municipal service providers had by-and-large less or at least not very much higher status than those to whom they provided services. Thus service to others by these lower status providers conformed with sociological notions of deference and compliance with the interests and wishes of those of higher status. With the shift in population toward black and Hispanic in many central cities, service providers are now of clearly higher status than many consumers of services. This militates against service provision since it violates the proper direction of flow of benefits. A second status consideration is that recent relatively rapid increases in income for municipal service workers have temporarily elevated self-conceptions and status to the point where "dirtywork" can now be shunned as incompatible with the new status level. This too militates against the provision of service since much of the municipal service task consists of dirty work. Finally, in certain municipal service arenas, the usually higher status white group is at the mercy of the usually lower status black and Hispanic group. A form of class warfare ensues which also means lesser service. A rationale for a solution is proposed. *Revised version of a paper presented at the annual meeting of the American Sociological Association, 1978. I want to thank Arnold Birenbaum, Roslyn Bologh, Edgar Mills, Brian O'Connell, and Ino Rossi for helpful suggestions. ? 1979, University of North Carolina Press. 0037-7732/79/020422-42$02.10
3 citations
31 Oct 1979
TL;DR: In this article, the authors identify the costs of different types of transportation service provision to the elderly and handicapped and develop methods by which transportation planners and social service agencies could evaluate and estimate the costs and effectiveness of such alternatives.
Abstract: The purpose of this study was to identify the costs of different types of transportation service provision to the elderly and handicapped and to develop methods by which transportation planners and social service agencies could evaluate and estimate the costs and effectiveness of such alternatives. The study was designed with two distinct audiences in mind: 1) to provide information on the cost and effectivesss of alternative models of service delivery for use by national and state policy planners; and 2) to present local planners with easy-to-understand methods to estimate the costs they would incur in providing transportation to their clients and to evaluate both the cost and service features offered by alternative providers or arrangements in their communities. This is the first of the two volumes that comprise the Final Report of the entire study. This volume was designed with the first audience in mind; it is a comprehensive, comparative evaluation of the costs of alternative service arrangements. This volume consists of three chapters. Chapter One considers how and why costs are measured differently by different analysts and suggests valid ways that public expenses may be calculated and measured. Chapter Two presents a comparative analysis of the costs and service characteristics of a range of transportation providers across the United States. Chapter Three examines the impact of the provision of specialized transportation services to the transportation handicapped on both the travel behavior of aided travellers and on possibly competitive service providers. (UMTA)
1 citations
Book•
31 Jan 1979
TL;DR: Beauregard and Indik as mentioned in this paper focused on the analysis of the labor market for personnel serving the developmentally disabled, and developed projections regarding future demand for and supply of such individuals.
Abstract: Labor plays a neglected role in the operation of social programs. Those who deliver goods and services, and relationships necessary for social well-being, have not been adequately recognized and studied. Social policy has been considered solely as the interaction of values, goals, resources, and programs. Understanding of the place of labor in the human services and of the structure of the human service labor market is limited. For clients of human services, the reception of goods, services, and relationships necessitates relatively close contact with service providers. Determination of welfare eligibility and provision of mental health counseling, occupational therapy, and health care are four of many human services. Individuals who staff human service organizations provide the link between organizational intention and client satisfaction. If they are poorly trained and ineffectual, services delivered will reflect this and will not truly serve. If they are well-trained, this will be mirrored in more effective delivery of services. Beauregard and Indik focus upon a cluster of services, programs, and organizations that provide assistance to the developmentally disabled. Specifically, their study describes the analysis of the labor market for personnel serving the developmentally disabled, and develops projections regarding future demand for and supply of such individuals. By pursuing these two goals, they identify the quantitative and qualitative dimensions of the role of labor in the human services.
TL;DR: In the public service, quality also means that those who staff the bureaucracy are representative of and responsive to the various clientele served as mentioned in this paper, and therefore, the efficiency and effectiveness of any organization depends on the ability of that organization to build a competent, committed and ethical bureaucracy.
Abstract: This article is reproduced, with permission, from the Golden Anniversary issue of the International Review of Administrative Sciences, Volume XLIV 1978, Numbers 1-2. T quality of any organization and, therefore, its efficiency and effectiveness rests on the ability of that organization to build a competent, committed and ethical bureaucracy. In the public service, quality also means that those who staff the bureaucracy are representative of and responsive to the various clientele served. The general problems of the public service come from conditions that result from these components of quality: the competencies, the commitments, the ethics, the representativeness and the responsiveness of those who compose the public bureaucracy. Although the general problems of the public service can be categorized in common terms, approaches to resolving them cannot. To attempt to approach the problems of the public service as though they were the same in all governments is not only inappropriate but patently absurd. Resolutions require that each problem be identified, described and analyzed in a specific situational and environmental context. The scope and seriousness of the general problems of the public service vary from country to country and continent to continent. Public service organizations and the localities and countries in which they exist are more different than they are alike. Various articles and reports about the public service or civil service in various countries dramatize the differences. For example, since the first issue of the International Review of Administrative Sciences in 1928, more than one hundred articles have appeared that are pertinent to the problems of the public service. These articles illustrate the scope, the similarities, and, to some extent, the changing nature of country concerns. 1 They cover a range of subjects including the status, the stability, the rights, the tenure and security, the preparation, the recruitment, the training, the improvement, the professionalism, the ethics and rules of conduct, the discipline, the merit rating, the promotion and the politics of those in the public service. They also include articles that describe the history and the development of the public ser-
TL;DR: These preliminary evaluation results suggest that the training approach is positively perceived by participants and that it has positive effects in changing their attitudes and behavior.