Showing papers on "Service system published in 1979"
TL;DR: A review of the case management function as used in the anti-poverty program in the 1960s, shows that a case manager works in a task environment consisting of a multitude of independent service agencies, works within the culture of a core service agency, and relates to chronic clients.
20 citations
TL;DR: It is shown that a particular weighted inverse combination of Erlang B and C formulas, herein called the hybrid, is useful for grade of service estimates under several conditions.
Abstract: This paper attempts to broaden the usefulness of existing Erlang grade of service formulas, especially when faced with the evolving extensive changes in telephone networks. The old Markov traffic arrival and Markov call duration (or service) models are combined with what may be called more realistic user behavior and network scenarios. For the specified service system models, a generalized merger of ideal loss and ideal delay steady-state representations is developed. It is shown that a particular weighted inverse combination of Erlang B and C formulas, herein called the hybrid, is useful for grade of service estimates under several conditions. In addition to the usual offered load and the number of servers, the hybrid involves a relative Erlang B versus C weighting parameter θ. This parameter is non-negative and depends on system applications, as illustrated in a number of examples given. When less than or equal to unity, such as for the popular Poisson model, θ has a simple meaning. It is then the conditional probability that a typical customer elects to wait, or a service request is entered into a queue, given that all servers are busy.
18 citations
01 Jan 1979
TL;DR: In the professional service business, there are units served and units of service as discussed by the authors, and the percentage of the gross national product that can be counted as services delivered is a measure of the quality of the service provided.
Abstract: Publisher Summary This chapter provides an overview of the professional service business. The business of modernized societies is service. There are units served and units of service. There is the percentage of the gross national product that can be counted as services delivered. Every modernized society, socialist, or capitalist is marked by a growing percentage of its gross national product that is counted as a service. Service production is presumed to have none of the limits imposed by goods production—limits such as natural resources, capital, and land. The service business has endless horizons for expansion because there seems to be no end to the needs for that one can manufacture a service. Modernized nations might be defined as service economies. The politics of serviced societies are gradually being clarified. The sum of the disabling characteristics is an ideology that converts citizens to clients, communities to deficient individuals, and politics to a self-serving debate over which service system should have a larger share of the gross national product.
16 citations
Journal Article•
7 citations
TL;DR: The authors presented a method for combining several descriptive indicators to yield an aggregated single summative index of the overall quality of the services received by clients in a service delivery system or program.
Abstract: Drawing on social judgment theory for its theoretical underpinnings, this article presents a method for combining several descriptive indicators to yield an aggregated single summative index of the overall quality of the services received by clients in a service delivery system or program. The method described is based on the judgments of an evaluative panel and can be applied to a wide variety of populations and types of services. The delivery service index itself can be used as a dependent variable in analyses of variance or employed in correlational studies.
5 citations
Journal Article•
TL;DR: Restructuring of the service delivery system in county departments of social services is proposed to accommodate the changes that followed separation of those services and public assistance.
Abstract: Restructuring of the service delivery system in county departments of social services is proposed to accommodate the changes that followed separation of those services and public assistance. Language: en
3 citations
Patent•
08 Mar 1979
TL;DR: In this article, the cause explanation of the rotary congestion via the voice when the congestion is caused for the mobile subscriber telephone exchange unit is presented. But the rotaries are not considered in this paper.
Abstract: PURPOSE:To enhance the service for the user by delivering the cause explanation of the rotary congestion via the voice when the rotary congestion is caused for the mobile subscriber telephone exchange unit.
3 citations
[...]
TL;DR: The Balanced Service System is a model specifically designed to reflect the planning, organization, delivery, and financing of a comprehensive range of need-determined community mental health functions and, in addition, to integrate local and state resources and workloads through a single cooperative administrative mechanism.
Abstract: HOSPITAL & COMMUNITY PSYCHIATRY Those concerns have been addressed by legislation (Public Law 91-211 and Public Law 94-63) and, most recently, by the Community Mental Health Centers Extension Act of 1978. However, as the report by the President’s Commission on Mental Health noted, no single form of treatment can meet the needs of all patients, and no single system for delivering mental health services can meet the needs of all communities. The commission placed special emphasis on underserved populations and discussed services rather than fixed facilities such as centers.7 That direction has been further strengthened by the proposal of creating a new federal Community Mental Health Systems Act to be introduced in the 96th Congress during 1979. The preamble to this act states, “The ultimate goal of this Act is the development of a flexible, comprehensive system of mental health services in every community, based on assessment of local needs and patterns of services. This goal is to be achieved through the strengthening and development of alliances among federal, state, and local governments; among public and private providers of mental health, health, and other human services; and between formal service systems, informal support systems, and self-help groups.” The Balanced Service System is a model specifically designed to reflect the planning, organization, delivery, and financing of a comprehensive range of need-determined community mental health functions and, in addition, to integrate local and state resources and workloads through a single cooperative administrative mechanism. Rather than defending the JCAH’s adoption of this model, I believe we should congratulate the commission on its foresight in predicting national concern and direction. This model is now being used by a number of states in restructuring their mental health systems and developing mental health plans.
2 citations
01 Dec 1979
TL;DR: The study found that although the number of agencies serving the mentally ill doubled between 1960 and 1976, the relative availbility of each service component remained remarkably stable and the environments within which services were provided remained essentially unchanged during this period.
Abstract: Mental health administrators struggle to provide comprehensive programs despite the uneven resources available for each service element. The Joint Commission on Accreditation of Hospitals (J.C.A.H.) has influenced this process by establishing the Balanced Service System as the analytic framework for determining whether community mental health programs meet minimal standards. This model specifies the eight service functions required to eliminate or reduce mental disabilities and the continuum of environments in which the services can be provided. The utility of the J.C.A.H. model was tested in western Pennsylvania. The study found that although the number of agencies serving the mentally ill doubled between 1960 and 1976, the relative availbility of each service component remained remarkably stable. Similarly, the environments within which services were provided remained essentially unchanged during this period. Implications of these data for needs assessment and resource deployment are considered.
Patent•
20 Jun 1979
TL;DR: In this paper, a character generator for input monitor information in a sub-center near a subscriber's terminal is proposed to reduce the traffic of a video signal outputted from a center.
Abstract: PURPOSE:To reduce the traffic of a video signal outputted from a center by installing a character generator for input monitor information in a sub-center near a subscriber's terminal. CONSTITUTION:In center 4, only picture sound file 1 is installed, and character generator 2 and change-over switch 3 usually in center 4 are provided into sub- center 9 installed near subscriber's terminal 11 via inter-office junction line 5 and repeater 6. A signal to be transmitted to subsrciver's terminal 11 is stored temporarily in picture sound buffer memory 7 of sub-center 9 from picture sound file 1 of center 4 and then, transmitted to subscriber's terminal 11 by way of switchboard 8 and repeater 6. A monitor picture signal such as a request signal by a key signal from terminal 11 is sent back to terminal 11 by character generator 2 of sub- center 9. The traffic of inter-office junction line 5 is therefore reduced as much as that.
TL;DR: After four years of use, the reliability of the encoding system was evaluated and found to be an effective means of tracking clients through a service delivery system.
Abstract: An encoding approach was designed to track developmentally disabled clients through a continuum of services in a service delivery system. Exact matching offiles is ofprimary importance, as data files are linked together and used in decisions regarding client service plans. After four years of use, the reliability of the encoding system was evaluated and found to be an effective means of tracking clients through a service delivery system.
TL;DR: The author, who played a leading role in developing the accreditation program, discusses the major concerns of the critics and the program revisions that have been made to deal with them while retaining the benefits of the BSS model.
Abstract: Since its introduction in 1976, the accreditation program for community mental health centers and services has been the focus of considerable comment, both positive and negative. Much of the criticism of the program derives from its theoretical framework, the Balanced Service System, with its unfamiliar service structure and terminology. The author, who played a leading role in developing the accreditation program, discusses the major concerns of the critics and the program revisions that have been made to deal with them while retaining the benefits of the BSS model. He emphasizes the importance of the model in providing a way to uniformly review the widely varying program and administrative configurations that operate as community mental health service programs.
01 Jan 1979
TL;DR: The transition of service provision for 240 intellectually handicapped children and their families provided by Division for the Intellectually Handicapped in the Perth metropolitan area is described, from a relatively traditional service delivery system to one emphasising home and family involvement and placement of services closer to the consumer.
Abstract: This paper describes the transition of service provision for 240 intellectually handicapped children and their families provided by Division for the Intellectually Handicapped in the Perth metropolitan area, from a relatively traditional service delivery system to one emphasising home and family involvement and placement of services closer to the consumer. Four areas of primary data collection are described which aim to evaluate services at a number of levels. Preliminary results are presented which enable evaluation of the extent to which service provision reflects initial objectives. The overall plan described emphasises collection of data which will provide objective evidence for more effective future service provision.
TL;DR: This paper models a k-unit service system with Poisson arrivals, exponential service times, and no queue, and shows that the former is on the average, only about 0.7% better than the latter, which may explain partly why state-dependent pricing is not prevalent in many service systems.
Abstract: This paper models a k-unit service system (e.g., a repair, maintenance, or rental facility) with Poisson arrivals, exponential service times, and no queue. If we denote the number of units that are busy as the state of the system, the state-dependent pricing model formalizes the intuitive notion that when most units are idle, the price (i.e., the service charge per unit time) should be low, and when most units are busy, the price should be higher than the average. A computationally efficient algorithm based on a nonlinear programming formulation of the problem is provided for determination of the optimal state-dependent prices. The procedure ultimately reduces to the search on a single variable in an interval to determine the unique intersection point of a concave increasing function and a linear decreasing function. The algorithm takes, on the average, only about 1/2 second per problem on the IBM 360/65 (FORTRAN G Compiler). A discrete optimal-control approach to the problem is shown to result in essentially the same procedure as the nonlinear-programming formulation. Several properties of the optimal state-dependent prices are given. Comparisons of the optimal values of the objective function for the state-dependent and state-independent pricing policies show that the former is on the average, only about 0.7% better than the latter, which may explain partly why state-dependent pricing is not prevalent in many service systems. Potential generalizations of the model are discussed.
TL;DR: Several laboratory test systems have been developed for simulation, software debugging, overall system testing, and performance monitoring to support the development of the Advanced Mobile Phone Service system.
Abstract: The Advanced Mobile Phone Service system contains four major subsystems, each of which has its own processor and software. To support the development of such a complex system, several laboratory test systems have been developed. They are for simulation, software debugging, overall system testing, and performance monitoring. These test systems, briefly described in this article, have been invaluable tools to the amps development.