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Amrik S. Sohal
Researcher at Monash University
Publications - 351
Citations - 18868
Amrik S. Sohal is an academic researcher from Monash University. The author has contributed to research in topics: Total quality management & Supply chain. The author has an hindex of 69, co-authored 339 publications receiving 17405 citations. Previous affiliations of Amrik S. Sohal include Saint Petersburg State University & University of Melbourne.
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The relationship between TQM practices, quality performance, and innovation performance: An empirical examination
TL;DR: The authors examined the relationship between total quality management (TQM) and innovation performance and compared the nature of this relationship against quality performance and found significant causal relationships between QM and innovation.
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An examination of the relationship between trust, commitment and relationship quality
Amy Wong,Amrik S. Sohal +1 more
TL;DR: In this article, a conceptual model has been developed that links trust and commitment to relationship quality, based on a review of the literature, and a survey of 1,261 shoppers in a departmental store setting in Victoria, Australia.
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Resistance: a constructive tool for change management
Dianne Waddell,Amrik S. Sohal +1 more
TL;DR: The authors argued that the difficulty of organisational change is often exacerbated by the mismanagement of resistance derived from a simple set of assumptions that misunderstand resistance's essential nature and suggested that management may greatly benefit from techniques that carefully manage resistance to change by looking for ways of utilising it rather than overcoming it.
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Service quality and customer loyalty perspectives on two levels of retail relationships
Amy Wong,Amrik S. Sohal +1 more
TL;DR: In this article, the authors examined the impact of service quality dimensions on customer loyalty, on two levels of retail relationships: personto-person (salesperson level) and person-to-firm (store level).