Open Access
International Journal of Quality and Reliability Management
Amrik S. Sohal,Mile Terziovski +1 more
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The article was published on 1999-01-01 and is currently open access. It has received 745 citations till now. The article focuses on the topics: Quality (business).read more
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On the nature and importance of cultural tightness-looseness.
TL;DR: This article expands the dominant paradigm in cross-cultural research by developing a theory of cultural tightness-looseness (the strength of social norms and the degree of sanctioning within societies) and by advancing a multilevel research agenda for future research.
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Making connections: a review of supply chain management and sustainability literature
TL;DR: In this article, the authors investigate systematically the discipline of supply chain management (SCM) within the context of sustainability, and present a systematic review of current SCM literature, specifically in relation to the social and environmental dimensions of sustainability.
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Influencing the online consumer's behavior: the Web experience
TL;DR: This book analyses the factors affecting the online consumer's behavior and examines how e-marketers can influence the outcome of the virtual interaction and buying process by focusing their marketing efforts on elements shaping the customer's virtual experience, the Web experience.
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A review of research on cost of quality models and best practices
TL;DR: In this article, a survey of published literature about various quality costing approaches and reports of their success is presented to provide a better understanding of cost of quality (CoQ) methods.
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The royalty of loyalty: CRM, quality and retention
TL;DR: In this article, the authors examined and developed a better understanding of triangle relationship between quality, customer relationship management (CRM) and customer loyalty (CL), which might lead to companies' competitiveness.