A
Avinandan Mukherjee
Researcher at Montclair State University
Publications - 100
Citations - 5063
Avinandan Mukherjee is an academic researcher from Montclair State University. The author has contributed to research in topics: Service quality & Service (business). The author has an hindex of 29, co-authored 99 publications receiving 4656 citations. Previous affiliations of Avinandan Mukherjee include University System of Georgia & Nanyang Technological University.
Papers
More filters
Posted Content
A Model of Trust in Online Relationship Banking
TL;DR: In this article, the role of trust encompasses the exchanges and interactions of a retail bank with its customers on various dimensions of online banking and lays stress on the bank-to-customer exchanges taking place through the technological interface.
Journal ArticleDOI
A model of trust in online relationship banking
TL;DR: In this paper, the role of trust encompasses the exchanges and interactions of a retail bank with its customers on various dimensions of online banking, which lays stress on the bank-to-customer exchanges taking place through the technological interface.
Posted Content
Role of Electronic Trust in Online Retailing: A Re-examination of the Commitment-Trust Theory
TL;DR: In this article, the authors re-examine the commitment-trust theory (CTT) of relationship marketing in the online retailing context and propose a modified model to understand the role of consumer trust and commitment in a digitized environment.
Journal ArticleDOI
Role of electronic trust in online retailing: A re‐examination of the commitment‐trust theory
TL;DR: In this article, the authors re-examine the commitment-trust theory (CTT) of relationship marketing in the online retailing context and identify how CTT can be adapted in a digitized business environment.
Journal ArticleDOI
The relative influence of organisational commitment and job satisfaction on service quality of customer‐contact employees in banking call centres
TL;DR: In this article, an inter-disciplinary approach is adopted to provide a deeper understanding of the human resource-service quality relationship, and the relationships organisational commitment and job satisfaction have with service quality of customer-contact employees.