Organizational commitment has been conceptualized and measured in various ways. The two studies reported here were conducted to test aspects of a three-component model of commitment which integrates these various conceptualizations. The affective component of organizational commitment, proposed by the model, refers to employees' emotional attachment to, identification with, and involvement in, the organization. The continuance component refers to commitment based on the costs that employees associate with leaving the organization. Finally, the normative component refers to employees' feelings of obligation to remain with the organization. In Study 1, scales were developed to measure these components. Relationships among the components of commitment and with variables considered their antecedents were examined in Study 2. Results of a canonical correlation analysis suggested that, as predicted by the model, the affective and continuance components of organizational commitment are empirically distinguishable constructs with different correlates. The affective and normative components, although distinguishable, appear to be somewhat related. The importance of differentiating the components of commitment, both in research and practice, is discussed.

The measurement and antecedents of affective, continuance and normative commitment to the organization

According to W. Edwards Deming, American companies require nothing less than a transformation of management style and of governmental relations with industry. In Out of the Crisis, originally published in 1982, Deming offers a theory of management based on his famous 14 Points for Management. Management's failure to plan for the future, he claims, brings about loss of market, which brings about loss of jobs. Management must be judged not only by the quarterly dividend, but by innovative plans to stay in business, protect investment, ensure future dividends, and provide more jobs through improved product and service. In simple, direct language, he explains the principles of management transformation and how to apply them.

Out of the Crisis

A three-component conceptualization of organizational commitment

In this article, we summarize previous empirical studies that examined antecedents, correlates, and/or consequences of organizational commitment using meta-analysis. In total, 48 meta-analyses were conducted, including 26 variables classified as antecedents, 8 as consequences, and 14 as correlates.

A review and meta-analysis of the antecedents, correlates, and consequences of organizational commitment

Cognitive evaluation theory, which explains the effects of extrinsic motivators on intrinsic motivation, received some initial attention in the organizational literature. However, the simple dichotomy between intrinsic and extrinsic motivation made the theory difficult to apply to work settings. Differentiating extrinsic motivation into types that differ in their degree of autonomy led to self-determination theory, which has received widespread attention in the education, health care, and sport domains. This article describes self-determination theory as a theory of work motivation and shows its relevance to theories of organizational behavior. Copyright © 2005 John Wiley & Sons, Ltd.

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Self‐determination theory and work motivation

Agents offer a new and exciting way of understanding the world of work. In this paper we describe the development of agent-based simulation models, designed to help to understand the relationship between people management practices and retail performance. We report on the current development of our simulation models which includes new features concerning the evolution of customers over time. To test the features we have conducted a series of experiments dealing with customer pool sizes, standard and noise reduction modes, and the spread of customers' word of mouth. To validate and evaluate our model, we introduce new performance measure specific to retail operations. We show that by varying different parameters in our model we can simulate a range of customer experiences leading to significant differences in performance measures. Ultimately, we are interested in better understanding the impact of changes in staff behavior due to changes in store management practices. Our multi-disciplinary research team draws upon expertise from work psychologists and computer scientists. Despite the fact we are working within a relatively novel and complex domain, it is clear that intelligent agents offer potential for fostering sustainable organizational capabilities in the future.

Simulating Customer Experience and Word Of Mouth in Retail - A Case Study

There is no doubt that management practices are linked to the productivity and performance of a company. However, research findings are mixed. This paper provides a multi-disciplinary review of the current evidence of such a relationship and offers suggestions for further exploration. We provide an extensive review of the literature in terms of research findings from studies that have been trying to measure and understand the impact that individual management practices and clusters of management
practices have on productivity at different levels of analysis. We focus our review on Operations
Management (OM) and Human Resource Management (HRM) practices as well as joint applications of
these practices. In conclusion, we can say that taken as a whole, the research findings are equivocal. Some
studies have found a positive relationship between the adoption of management practices and
productivity, some negative and some no association whatsoever. We believe that the lack of universal
consensus on the effect of the adoption of complementary management practices might be driven either
by measurement issues or by the level of analysis. Consequently, there is a need for further research. In
particular, for a multi-level approach from the lowest possible level of aggregation up to the firm-level of
analysis in order to assess the impact of management practices upon the productivity of firms.

The Role of Management Practices in Closing the Productivity Gap

SUMMARY This paper examines some of the organizational and behavioural consequences of uncertainty through consideration of a case study. An industrial firm and its problems are described and an attempt is made to understand the origins of the situation using a systems analysis which draws on constructs from the structural, the behavioural and the 'bureaucratic' traditions within organization theory. The analysis demonstrates: that the problems are interrelated and stem from the structural arrangements in the firm which are unable to cope with the prevailing uncertainties; that the behavioural difficulties may be seen as manifestations of the underlying structural/environmental mismatch; and, that the problems are exacerbated by apparently logical but paradoxically inappropriate managerial choices and responses. The implications of this study for theory, practice and method are discussed.

Organizational and behavioural consequences of uncertainty: a case study

This paper argues that conceptual frameworks of the process of job redesign are needed, for both practical and theoretical purposes. In particular, they would enable change agents to systematically document and analyze their experiences, as well as encourage the generation of theory-based propositions about the change process. A tentative framework is presented in an attempt to satisfy three principal criteria. It comprises a number of elements which are interrelated using the notion of cycles, and expanded to include some perspectives on the process of change. Use of the framework is then illustrated through consideration of a detailed case study.

Chris W. Clegg

Papers

Simulating Customer Experience and Word Of Mouth in Retail - A Case Study

The Role of Management Practices in Closing the Productivity Gap

Organizational and behavioural consequences of uncertainty: a case study

The Process of Job Redesign: Signposts from a Theoretical Orphanage?

Managers' attitudes towards industrial democracy