Christian N. Madu

TL;DR: This paper will focus on identifying those characteristics that are perceived by customers as a necessity in achieving customer satisfaction in a virtual operation.

TL;DR: In this paper, the authors present an extensive literature review based on the experiences of both academics and practitioners on six sigma within an SME environment, highlighting the strengths and weaknesses associated with SMEs, followed by the results of a six sigm survey in UK manufacturing SMEs.

TL;DR: In this paper, the authors identify through the use of empirical data collected from Taiwan and Hong Kong, the factors that influence supply chain quality management and show that quality management practices are significantly correlated with the supplier participation strategy and this influences tangible business results, and customer satisfaction levels.

TL;DR: In this paper, the authors used an empirical survey of middle-line managers in the US and Taiwan to study the association of supply chain management components and organizational performance, and found that critical components of supply-chain management are found to have considerable effects on organizational performance.

TL;DR: In this paper, the authors test middle managers' perceptions on the association between supply chain quality management practices and organizational performance and find that high quality-tendency systems tend to perform better than low quality-to-endency (LQT) systems on cost savings.